Time Management by Working Less: Why Saying “No” earns respect!

No- Saying makes you successful. Both as an entrepreneur and as an employee. Don't you think so? Then you should read on!

Thank you saying no to success

Even as a small one Companys one can his customers too effective Communication reeducate. One thing above all Courage costs. Because you have to reckon with the fact that customers could jump off if you don't tell them fast enough answers. This does not necessarily have to be the case, on the contrary, one often reaps rewards for being assertive Respect. But why is that so?

BITKOM surveyed 1.000 people aged 14 and over and found that the boundaries between job and privacy increasingly blurred by modern means of communication. 88 percent of the professionals surveyed are also available outside of their regular working hours for customers, colleagues or superiors Internet or reachable by cell phone. Just a few years ago it was 73 percent - but it gets even thicker:

Respect instead of a cuddle course

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According to this study, 29 percent of workers are at all times for work purposes by phone or by eMail available. After all: 45 percent can only be reached at certain times outside of working hours, for example in the evening or on the weekend. And 15 percent state that they can only be reached in exceptional cases. There are mainly differences in the level of availability between men and women Women. 34 percent of male workers can be reached at any time, compared to 24 percent of women.

However, if you think you have to jump at any time when the Executive or the Customer cries, who errs: For it is not at all necessary to others People really every wish from the Eyes to read. Example of dealing with customers: “Companies are not allowed to indulge their business partners at all,” explains Niels van Quaquebeke, head of the RespectResearchGroup (RSG) at the University of Hamburg, a common mistake. “A clear 'no' that can be understood by others can increase recognition for a company. The entrepreneur should clear make sure that he doesn't just arbitrarily refuse a request, but has good reasons for his 'no' and thus acts responsibly." A study by the RSG makes it clear why this is the case: According to this, people simply have certain ideas about how competent and respectable people should be: namely trustworthy, reliable and fair, among other things. “Anyone who makes promises that they cannot keep puts their good reputation at risk. And in the end that's really bad for you Shop" said van Quaquebeke.

The sound makes the music

Personal trainer Tanja Baum also confirms this: “No one can fulfill everyone’s wishes – especially not in business life. But if you take your customers seriously, put yourself in their shoes and explain why they have to turn down a request, you will gain understanding.” Who Honestly admits that he cannot help and does not make excuses, is respected precisely for this consequence. But: Customers always want to have the feeling that you are making an effort to look after them. And the sound makes the music – the Art is simply a friendly "No!" accept. In her book The Art of Saying No Friendly, Baum gives numerous tips on how to do this. For example, in the case of complaints, if possible alternative Solutions offer so that the customer does not have the feeling of standing in the rain. Or at least make things easier for the customer. And always think actively and I aufmerksam Listen: "Anyone who asks interested questions during a conversation shows that they are fundamentally willing to help," explains the author.

On the other hand, empty phrases are taboo – then the customer just feels brushed off. Despite all the friendliness, customers whose requests have been rejected sometimes react quite harshly. Personnel expert Baum advises to remain friendly even then and also less nice to see complaints as an opportunity to clarify the matter. This could perhaps even improve something in the company, because: “A customer who complains is still interested in the product or service. But if you take the complainer's anger personally and imitate his bad mood, you can Conversation save positive give more twist. The opportunity remains unused,” says Baum.

Inaccessibility as a status symbol?

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After all, at a time when 88 percent of employees can also be reached by their boss outside of their working hours, being unavailable is becoming a luxury. And so to Status-Symbol. Because if everyone can be reached at any time, whoever allows themselves the luxury of communicative absence shows: “Look, I can afford it!” What's more, those who are clever increase their reputation even with occasional phases of unavailability.

Rudolf Burkhard suggested in Harvard Business Manager that as a manager you should simply go on vacation for 10 weeks - and of course not be available. Apart from that being his own Health and performance, a manager shows something completely different: that he understands his job because he has organized the shop so well that it can do without him, while not only relaxing, but also good ones ideas for the Future hatches. On the other hand, a manager who is permanently stressed and always on call has no time left for his actual management task and innovative thinking. As a deterrent, Burkhard even recommends: “Every time a manager is in this period Office calls, his year-end bonus should be reduced by 20 percent. Every time a Employees had to call the manager, he would be deducted 10 percent of his bonus."

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