To the text

Better work, information as desired: We give you information that you really need and are committed to a sustainable working environment. With our unique on-demand publishing concept we offer Books, Magazine as well as eCourses and have more than 20 years of experience in corporate publishing - customers et al Samsung, Otto, government institutions, partners Federal Ministry of Education. Publisher Simone Janson one of the 10 most important German bloggers, referenced in ARD, FAZ, ZEIT, WELT, Wikipedia.

Disclosure & Image Rights: Artwork created as part of a free collaboration with Shutterstock.  

Here writes for you: Simone Janson is publisher, Consultant and one of the 10 most important German bloggers Blogger Relevance Index. She is also head of the Institute's job pictures Yourweb, with which she donates money for sustainable projects. According to ZEIT owns her trademarked blog Best of HR –® to the most important blogs for careers, professions and the world of work. More about her im Career. All texts by Simone Janson.

  • Negotiate better & learn to sell really well {+ add-on as desired}
  • No more speechless! Use quick-wittedness & the power of rhetoric {+add-on as desired}
  • Recognize & avoid bad employers {+ add-on as desired}
  • eLearning - virtually independent learning {+ add-on as desired}
  • Body language - read & understand people {+ add-on as desired}
  • The 20% method with which you can achieve all goals {+ add-on as desired}
  • Think clearly work more efficiently {+ add-on as desired}
  • The art of business seduction {+ add-on as desired}
  • Teamwork Teamwork Team Psychology Team Development {+ add-on upon request}
  • Golf course management - the secret success strategy {+ add-on as desired}
  • Live & work sustainably {+ add-on as desired}
  • Planning & moderating meetings successfully {+ add-on as desired}
  • Termination what now? Survival guide for eviction {+ add-on as desired}
  • What do I want & if so how much {+ add-on as desired}
  • Hand in the work! Delegating as anti-stress method no. 1 {+ add-on as desired}
  • Perfect application {+ add-on as desired}
  • Do what I want {+ add-on as desired}
  • Team spirit - Strong together {+ add-on as desired}
  • Overcoming loneliness & isolation {+ add-on as desired}
  • Kill the boss! Get rid of lousy superiors {+add-on as desired}

12 Communication rules for professional life: Knigge for career success

So far 6376 readers, 2675 social media shares Likes & Reviews (5 / 5) • Read & write comments

Being able to communicate clearly is one of the foundations of a successful career today, especially in times of digital media. You always understand that this is by no means as natural as many think when things go wrong. 12 tips around the most common Error to avoid.

Best of HR –®

Reason for misunderstandings

German language, difficult language - this is even true for native speakers. Because the probability of stepping into a faux pas while talking is great. And that can be really embarrassing, especially in your professional life.

Other people don't always understand us exactly as we mean it. The lunch break example is very classic: "Oh, it's already twelve o'clock" says colleague Meier and says: "Man, we worked so well and really deserved the lunch break". But colleague Müller understands something else, namely: “We were so slow and now it is already 12 noon” - and promptly snapped.

The relationship between the conversation partners is important

The reason for such misunderstandings is that Communication does not only take place on a factual level. That means: With every statement we not only hear the pure content - in our example the time indication “It is 12 o'clock”, but mostly interpret something as well.

What, in turn, depends on our emotional and social relationship with the speaker: We hear what is being said on the factual level, but understand something different on the relational level. That Mrs. Müller about your statement colleagues Meier is offended says a lot about the relationship between the two: Apparently she is criticized by him more often and therefore evaluates even harmless statements as Criticism.

Misunderstandings can lead to problems

Even if this example is still relatively harmless, such misunderstandings can lead to serious problems, particularly in everyday working life. During his lunch break, colleague Meier asks colleague Schmitt, who was promoted a few weeks ago: "Are you satisfied with your new position?" He is just curious and wants to do small talk.

Tip: Text as PDF (please read the instructions!) or to this text complete eCourse Download. Actions or news via Newsletter!

However, Mr Schmitt, who has just been struggling with serious difficulties, feels attacked, because he believes the colleague wants to dispute the position with him. From now on, he wants to keep an eye on him. The small question has permanently poisoned the working atmosphere between the two.

12 communication rules for the job

In order to avoid such problems, one should stick to specific communication rules especially in the job. For the help to bypass fat naps. shows what you should pay attention to when you do not want to.

  1. Salutation - never too confidential: As a stranger, you should not address people you do not know, as if you had a familiar relationship with them. This is especially true at different Hierachieebenen or large age differences. For example, you should never duce an adult person without their consent or with a pet name. Such disrespect always seem condescending.
  2. Presentation - it depends on the order: Anyone who introduces two people to each other on business occasions should adhere strictly to the hierarchy. The following applies: The lower ranking person is introduced to the higher ranking one first. If the spouse is there, their hierarchy level is derived from that of their partner. The secretary is introduced to the manager and his wife first - and then vice versa. The same applies to customers: They are the first to be granted the right to know what their employees are called. Formulations such as “May I imagine”Or“ May I introduce myself ”. The question of “allow” is now also considered outdated in business.
  3. Presentation without hierarchies: If there are no hierarchies - for example, among peers - the rules apply as in the private sphere. This means: the gentleman is presented to the lady first, as well as the younger colleague to the older one. Attention: neither of these two rules takes precedence over the other. So when a younger lady is introduced to an older colleague, one has to intuitively decide which rule has priority. By the way: From five people in a round that is all too complicated. Then you no longer need to worry about hierarchy, gender or age, but the idea takes place Reihum - with newcomers first introduce themselves.
  4. You or you? In other countries it has long become common practice to indulge other people indiscriminately. In Germany, however, it is still common - which can lead to some problems. Children and adolescents are taken, the age limit is usually the 16th or 18th birthday. Adults, on the other hand, always say "you" unless they are related, friends, well known or have known each other since childhood. In the business environment, the hierarchy decides who can offer whom the “you”, that is, the higher-ranking person offers the “you” - not the other way around. If there are no hierarchies, it is based on the age and gender, that is: the older one offers the “you” to the younger one, the lady offers the gentleman. Usually more consideration is given to age.
  5. One you reject? In groups, it can sometimes make sense for one member to suggest the "you" for the entire group. But you should already know each other well so that you can be sure not to surprise anyone, because a you is very difficult to take back. Conversely, you can politely refuse an offer to have a chat, for example: “Don't be angry with me, but I'd rather stay with you in a group of colleagues. I really appreciate your offer as a basis of trust. ” In order to avoid misunderstandings from the outset, you can also clarify at the beginning of an acquaintance how to address yourself: "I suggest we stay with you until we know each other a little better." An elegant solution is also the so-called hamburger you - the title with the first name, but with "you".
  6. Farewell: Certain practices also apply in the case of adoption. Especially during a meeting, a seminar or a business, you can not simply go when it is popular. As a rule, you have to wait for the signal for the start-up, which the moderator, lecturer or host will sound. If you know beforehand that you have to go earlier, you should inform us in advance and provide a good reason.
  7. Events clear break up: If you are a moderator or host yourself, you should end your event with clear words and not look at the clock demonstratively. Sentences like: “We have now reached the end of our event. I thank you very much for your attention. ”
  8. Criticize without hurting: Anyone who voices criticism should note two things: The criticism should not be presented emotionally, but factually. Generalizations like "You are always like this ..." should be avoided. And: If possible, criticism should be voiced in private. Because he criticizes another person in a circle of colleagues, for example, easily wastes sympathy. Because the kitsched will see the incident as exposure. If you want to criticize several people, you can do this in a group. However, nobody should become a scapegoat.
  9. Use alien and specialist words sparingly: The same applies in everyday work: Caution with technical terms. In the job one can assume more than in normal everyday life that the interlocutors also understand the technical language. However, there is always a risk that other people will be excluded by foreign words or anglicisms that they do not understand. Therefore, especially if good German words are available, you should also use them. Talking about "save the date" instead of making an appointment can - and this is just one example - quickly appear ridiculous or imaginary.
  10. Just not too curious: Being inappropriate is also exaggerated curiosity. A special faux pas, for example, is the question of the partner or child wish. But also questions about life planning, personal satisfaction, health, sex or personal fears and worries should be avoided - unless the person starts talking about the topic himself. Otherwise, one can very well with such questions in the foot - especially since not from personal sympathy is asked, but only to satisfy the sensational desire to breastfeed.
  11. I'm talking, so am I? The opposite is just as inappropriate: just talking about yourself and assuming that others share your own views. But not everyone is interested in their own achievements, career positions, status symbols or successes with the opposite sex - especially not if they become full-length monologues. It looks ridiculous rather than impressive. Equally uncomfortable are people who see their own abilities as a general standard of education and thus give others a feeling of inferiority, for example: "What, you haven't seen this film ...". In this way, an informal conversation atmosphere is quickly destroyed.
  12. To avoid too much formality: Some people, in an effort to be polite, shoot over this Objective out. They use exaggerated language to sound elected or to talk about the matter like the famous bushfire instead of just calling the matter by name. Or they use unnecessarily complicated sentence constructions that they often fail to complete. A - deliberately exaggerated - example: Instead of simply asking the colleague whether he is coming to the canteen, the colleague says: “I would be very grateful if you were kind enough to let me know by tomorrow morning whether You might dine with me. " Something like that doesn't seem particularly polite and elegant but rather ridiculous. It is always better to express yourself in normal everyday German without becoming too flippant.

Buy text as PDF

Acquire this text as a PDF (only for own use without passing it on according to TERMS & CONDITIONS): Please send us an eMail with the desired title to support [at], we will then send the PDF to you immediately. You can also purchase text series.

3,99Book now

Find out more - our books on the subject

Or for a little more directly buy a whole book or eCourse on this topic, read on. Here you will find a suitable selection.

Buy eCourse on Demand

Up to 30 lessons with 4 learning tasks each + final lesson as a PDF download. Please send us an eMail with the desired title to support [at] Alternatively, we would be happy to put your course together for you or offer you a personal, regular one eMail-Course - all further information!

19,99Book now

  • book review
    book review
    book review
    book review
    book review
  • book review
    book review
    book review
    book review
    book review
  • book review
    book review
    book review
    book review
    book review
  • book review
    book review
    book review
    book review
    book review

7 answers to "12 communication rules for everyday working life: etiquette for career success"

  1. So I think these “polite” manners are more than exaggerated!
    If my boss says, do that there is no discussion and the faux pas, my boss says it is more than outdated. The most important thing is that you can do the job well and team is capable and everyone else is complete nonsense.

    1. Hello Nigger,
      Experience has shown that a lot can be achieved with rhetoric - of course it depends on the industry. I recommend the new series from Frau Topf:

  2. Just not too curious


    am grad thereby ne school task regarding language in the profession and the question to how language our thoughts controls elaborate. To get me suggestions, I've looked what Mr. and Mrs. Internet so have to offer.

    I also found a few suggestions here. But there is one line that I cannot really understand: “… - especially since questions are not asked out of personal sympathy, but only to satisfy the desire for sensation.”. Behind that, they could have used often and behind, instead of just sometimes.

    Perhaps this also depends on the ratio of employees in private companies. When my colleagues are asked about personal matters, I want to encourage them to cope with the situation and not because I find the more exciting to read as a newspaper. In turn, I also feel that you are interested in my state of mind and is happy when I am doing well. People sometimes need compassion, too, and often people see work more often than acquaintances and friends.

    Thanks again for your suggestions and a nice day still

  3. Hello Jacqulin,
    The RSS feed can be found on the left side of the Social Media profiles page. Or. here is the address:

  4. Very good contribution you wrote there. Now I have found what I was looking for. I would also like to subscribe to the RSS feed of your blog but unfortunately I can not find it. Where do I have to look for it?

  5. Hello Jasmine,
    that's not old-fashioned, you're right. I'm just not sure if the manners were not bad before :-)

  6. I find that many good manners have been lost. Will not sound old-fashioned, but good manners sweeten the everyday life :)

Post a Comment

Your email address will not be published.

Ja, I would like to be informed about the latest promotions and offers via Newsletter be informed.

I hereby accept the Debate Rules and the Privacy policy with the possibility to contradict the use of my data at any time.