Online shopping: Shop & pay securely

Im Internet you can not only find information, but also buy all sorts of things: CDs, books, electrical accessories, software, clothing, travel - or even medicines in the many online pharmacies. Here are some tips for Online-Shopping.

How do you find what you are looking for?

Good online shops guide the customers Step by step through the ordering process and make clear to the terms and conditions I aufmerksam. The goods are placed in a shopping cart, and finally you go to the checkout.

The answer to this question is given by special price search engines like idealo.de, guenstiger.de, billiger.de or preistrend.de. These work quite simply: you enter a search term and the price search engine will list all offers in different ones.

Sort search results

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Among other things, you can now display the search results sorted by price. Some search engines specialize in special product segments, others cover the full range of products.

About providers such as you can as Customer also provide product samples. But be careful: Not all price search engines have the same shops and therefore identical offers listed. So always compare the search results from different providers.

Pay attention to the shipping costs

Also important: At the selection compare not only the price of the goods, but also the shipping costs, because they can vary significantly and have a price advantage light make up for it.

Attention: You should pay attention!

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Now that it's so easy to do, it's no wonder online shopping is growing in popularity: it is fast, practical, convenient and mostly problem-free. But of course there are also black sheep among the shop providers and the topic Privacy also plays an important role.

And even if you can easily buy with a mouse click: With every online order, a legal purchase contract is concluded - always remember it. Therefore, buy best only at well-known mail-order houses or suppliers, which have long been established in the international trade, or ask friends and acquaintances according to their experiences with certain shops.

How to find a high quality online store

Tests by consumer centers or Stiftung Warentest help to correctly assess an online shop. Sales portals, price search engines or opinion forums also have so-called rating systems, which you can use to quickly read how satisfied previous customers were with the provider.

In many special forums you can discuss specific topics and articles with other users about a product or specifically ask about experiences. However, you can never quite for sure be as believable straight positive Specifications are, because for many companies it is now part of the Marketingto fake positive comments in opinion forums.

Seal of approval

Certifications and quality marks also provide some security: they ensure that online shops comply with consumer rights and technical safety standards. Unfortunately, so far there is no single seal of quality, which is because the different providers have different ideas about the importance of the different testing areas of technical security, consumer rights, dispute resolution and financial security.

The initiative D21 recommends, however, among four providers, among others trustedshops.de and safer-shopping.de. If the shop has one of these four seals, you can shop relatively calmly.

What information is provided by the shop owner

In any case, take a closer look: What information does the provider provide in the imprint? Are address, telephone number and the name of the managing director of Company fully listed?

Caution is advised with Companyswho call only a PO box or have their headquarters overseas. And what about the terms and conditions? Are delivery period, amount of shipping costs, terms of payment and cancellation conditions listed?

Attention recall

If no binding delivery time is specified, the dealer has time according to law 30 days to send the goods. After receiving the goods, the buyer has one month to return them without giving any reason. But what happens if the delivered goods have defects?

And who wears them Costs when returning, because the retailer can pass this on to the customer? However, many companies offer this service for free. And: If the delivered goods do not correspond to the order, the retailer has to bear the costs.

If you want to sell something yourself

There are numerous platforms on the Internet on which you can sell something, even as a private seller merchandise can. Two of the best known are Ebay and Amazon. In this case, however, you must also observe a few legal points yourself.

What is the best way to pay on the Internet? At the bakery around the corner that's not the case Problem: You receive the goods and pay in cash. On the Internet, regardless of whether it is an information platform or an online shop, it is not that easy.

Payment methods on the net

Common payment methods here are prepayment, direct debit, payment by on account or credit card. In addition, there are special Internet payment services such as PayPal, Click and Buy, Webcent, Giropay, moneybookers or the new mobile cell phone payment services. Each payment method has its own advantages and disadvantages.

It is safest to pay by invoice, because then the customer can check the goods in peace and that Money transfer when everything is in Order is. With this payment method, there are no annoying refunds, which are necessary, for example, if the customer returns part of the goods.

Delivery by surname?

Cash on delivery seems a lot safer to many customers, but this is associated with not inconsiderable fees for processing by the parcel delivery service. In addition, there is still this for the customer here Risks, to recognize a defective or wrongly delivered goods only after payment to the delivery service. If you pay in advance, you bear the entire risk.

The special systems for electronic payment work a bit differently: Click and Buy, for example, an online payment system from the Cologne company Firstgate, which can now be used in 7000 shops in 26 countries throughout Europe (including Skype or Stiftung Warentest), You must first open a customer account with Firstgate. There you deposit your bank or credit card data. If the user wants to shop in an online shop that offers payment via Click and Buy, he only has to type in user name and password.

Paypal

At Paypal, now also widely used by Ebay, you pay with yours eMailaddress, but you have to log in to the provider's homepage. The advantage of all payment services: When you then shop online at retailers who System use, the buyer no longer has to provide any personal data, but simply identify himself as a customer of the payment system with a password.

Buyers do not pay for this service - especially for the so-called micropayment, small amounts, for example, when buying individual pieces of music or journals, this is interesting. However, there are also some disadvantages here: You have to register at different payment services, because not every website offers every service. And there are always stories about the uncertainty of individual payment services - especially Paypal has fallen into disrepute here.

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