More success stories?
Shop & Newsletter they offer you:
For their successful, good life Information you really need: Government-funded publisher, awarded the Global Business Award as Publisher of the Year: Books, Shops, data-driven AI-Services. Print and online publications as well as the latest technology go hand in hand - with over 20 years of experience, partners like this Federal Ministry of Education, customers like Samsung, DELL, Telekom or universities. behind it Simone Janson, referenced in ARD, FAZ, ZEIT, WELT, Wikipedia.
Disclosure & Copyrights: Image material created as part of a free collaboration with Shutterstock. Text originally from: “The power of hidden signals: choice of words – body language – emotions. Recognizing and overcoming non-verbal resistance” (2014), published by Linde Verlag, reprinted with the kind permission of the publisher.
From Dr. Gabriele Cerwinka (More) • Gabrielle Schranz (More) • Last updated on October 27.11.2023, XNUMX • First published on 15.10.2014/XNUMX/XNUMX • So far 4823 readers, 1040 social media shares Likes & Reviews (5 / 5) • Read & write comments
A company in which the individual employee is not immediately sanctioned if he makes a mistake promotes input and Implementation new ideas.
Error culture as "Open Access" -Concept enables everyone to participate in the resulting knowledge. Overload is prevented:
The constant change that is required of all companies leads to constantly new processes, new procedures, new technologies and changing regulations light to an often permanent overload of the individual.
This overloading of human beings and often also machines leads, as a matter of experience, to false performances, to demotivation, even to illness and total failure.
A suitable fault culture recognizes these dangers in a timely manner and ensures adequate buffers and dips through a kind of early warning system.
She also poses for surethat sufficient training measures are taken to ensure that employees are equipped with the necessary know-how for the change.
At all levels, people dare to make bold decisions, new ones ways to go and realize visions.
They act from the safe Background out that also and especially setbacks affect the progress and future security of the Company serve.
Only those who dare to break new ground and are willing to take a detour will give their company the Future to back up.
The major changes that companies are facing today require courageous and visionary ones Peoplethat without Anxiety act within the framework of a positive error culture.
Anyone who acts suspiciously will always and everywhere secure themselves several times and each one Risks avoid. Anyone who then, should something go wrong – and it does it again and again – immediately looks for someone to blame increases this distrust.
This creates a climate of mutual suspicion from which everyone involved suffers. Who, however, open and constructive deal with the mistakes, no matter who they happened to, create and strengthen each other Trust among employees and also between the hierarchical levels.
Trust is the best basis for a efficient and satisfactory for all Teamwork, A positive However, a culture of error also creates trust to the outside world. customers and the public perceive very precisely how a company reacts to mistakes.
Often, the correct reaction to a complaint from the outside strengthens the confidence more than if an error had never occurred. Only in the event of damage does the true customer proximity prove itself.
In a positive culture of error, everyone involved in the performance process is involved. Everyone introduces his observations, unimportant is who first discovers an error.
The realization that everyone is important in the chain of service provision, so everyone has the opportunity to help avoid errors Esteem and team understanding.
Employees today aren't just using pretty words satisfied. They register exactly whether the fine words are followed by deeds. Sentences like "We focus on people" can be found in almost every corporate philosophy.
But what is really behind this phrase? How are people actually treated in the company? Nowhere else can the implementation of this principle be checked as well as when dealing with critical situations, with mistakes and mistakes weaknesses.
Those who preach tolerance and openness to mistakes, but who immediately initiate “public criminal proceedings” with the slightest inattentiveness of the employee, will hardly create a climate of openness and positive handling of mistakes.
However, those who cultivate an active and positive error culture live this sentence and will also convince their employees. That in turn becomes Motivation and thus contribute to increased performance.
How the company deals with mistakes shapes the overall corporate climate, and above all, it is the management's responsibility.
Once a company has decided to introduce an error management or a deliberate error culture, it is necessary to define the appropriate instruments.
From our point of view the following tools are helpful for error management in general as well as in particular for a good error culture:
For all employees it must be clarified what is meant by an error. For this purpose it is necessary to set standards for all relevant processes and to describe tolerance ranges (see Fig. 2).
When does an error occur? Only if everyone involved clear is what is meant by a bug, making the collection and analysis of the bug Sinn, The criteria for this should be as comprehensible and measurable as possible.
This requirement is a challenge in the so-called “soft areas” such as customer service.
If an error has occurred, this often leads to legal consequences. Therefore, it is essential for all parties to know these consequences or to know where information is to be provided when necessary. Misconceptions and misinterpretations of the legal situation are thus to be protected.
Acquire this text as a PDF (only for own use without passing it on according to Terms and conditions): Please send us one after purchase eMail with the desired title supportberufebilder.de, we will then send the PDF to you immediately. You can also purchase text series.
4,99€Buy
You have Ask round to Career, Recruiting, personal development or increasing reach? Our AI consultant will help you for 5 euros a month – free for book buyers. We offer special ones for other topics IT services
5,00€ / per month Book
Up to 30 lessons with 4 learning tasks each + final lesson as a PDF download. Please send us one after purchase eMail with the desired title supportberufebilder.de. Alternatively, we would be happy to put your course together for you or offer you a personal, regular one eMail-Course - all further information!
29,99€Buy
If our store does not offer you your desired topic: We will be happy to put together a book according to your wishes and deliver it in a format of yours Choice. Please sign us after purchase supportberufebilder.de
79,99€Buy
Dr. Gabriele Cerwinka is a partner at Schranz and Cerwinka OEG and has many years of professional experience as a board secretary. After studying vocational education and communication sciences as well as international human resource management / organizational development, she has been a freelance consultant and coach for personality development, communication and office management since 1993. She is also a specialist book author and university lecturer. All texts from Dr. Gabriele Cerwinka.
Gabriele Schranz is a partner in Schranz and Cerwinka OEG; Vienna - Zurich. After studying business administration in Vienna, she worked in management at the Berlitz language school in Vienna. Since 1993 she has been an independent trainer and consultant for communication, professional appearance, process optimization and personal development. She mainly oversees projects in the service, doctor and assistant areas as well as communication in hospitals. She also works as a university lecturer and has already written numerous specialist books on the subject of office management and professional communication. All texts by Gabriele Schranz.
#Fault culture in companies creates new ideas, trust and much more: via @Berufebilder
RT @matsblog: #Culture of errors in companies creates new ideas, trust and much more: via @Berufebilder
RT @jobcollege: Error culture in companies - Part 8: Courage to come up with new ideas: A company in which the individual ... # B ...
Error culture in companies - Part 8: Courage to come up with new ideas: A company in which the individual ... #profession #education
Why #trust and #error culture are the basis for #innovation. - How true! via @Berufebilder
Post a Comment