Time- & eMailManagement - 3 Tips: Organizing communication better

Time management– and productivity tools are of little help if we don't also reduce our overall communication effort. One thing helps above all: educate your communication partners gently!

Real Time Management: Works only if you omit tasks

All the beautiful ones Methods, with which you try to master the daily flood of tasks, only half solve our time management problems. Because no matter what, things still have to get done. Really effective is just simply less Tasks to have or to let others do it.

For example in the daily Online– and offlineCommunication. In other words: simply do less. Uff, you will say. how is that supposed to work if customers and bosses push, that Projects wants to be finished planning - and and and. Here's a tip on how to do it.

Self and Constantly: The one who answers too late punishes the customer

The books on the subject (advertising)

Research shows that those Companys, which in less than 1 hour on an onlineContact answer, are seven times more likely to say something merchandise than companies whose inquirers have to wait longer than an hour. And: if you let the inquirer wait longer than 24 hours, you only achieved a sixtieth of the buyer rate.

What does that tell us? That the early bird eats the worm. And that anyone who comes too late will be punished by the customer. So if you don't want to be left behind, you have to be ready and online at all times - on vacation anyway, at the weekend of course and preferably at night too! The modern Technology makes it possible!!!

Overstrain by expectations in time management

If you think this through to the end, it reveals itself fast, how absurd this request is, especially for small companies and freelancers. Especially for lone wolves who do customer service alone, it is almost impossible to do it around the clock.

In fact, automation can help mitigate communication overhead. For example, chatbots can guide users through a well-made FAQ or automatic eMailReplies can search for first information. Such automated chat or telephone systems are already being used by many large companies.

Automated response systems vs. personal contact

Discounts for your success (advertising)!

But anyone who's ever despaired of being in the computer-telephone queue of major communications providers knows that when it comes to special requests, and many customer requests are very specific, only personal contact can help.

At the same time, such automated systems let customers' expectations speed up immeasurably when it comes to the speed of response. Our readers have already recognized that. For example, a commentator wrote in another post on this topic:

Customer service - 3 tips: brake expectations, gently educate customers

“If the resources are not there, customers can expect what they want. Freelancers can't always do that. Instead of such Article I would like articles that slow down a bit and lower expectations. ”

With the expectations of others People But that's a thing: It doesn't just slow itself down. To do this, we have to actively do something - and educate our communication partner step by step. A few suggestions.

Tip 1: Hermetic eMails write

One of the biggest time-wasters is still eMails. And especially those that fly back and forth like a ping-pong ball, for example because there are still some short ones Ask need to be clarified. The productivity bestseller author Sascha Lobo therefore advises eMails hermetically - and that as little as possible questions remain open and the other has no interest in answering.

For example, by refraining from question marks that cause the recipient to answer. Or by giving information as precisely as possible to avoid annoying queries. But also by refraining from chattering, little jokes and even informal, which invite the recipient only for further talking.

Tip 2: outsource work orders to communication partners

Also a great way to save a lot of time. For example, I recently wanted to cancel a bank contract. Unfortunately, this is not possible, as with various online banks, by mouse click, but only in writing.

For this I not only have to write a corresponding letter, but also bring it to the post office. However, I managed to do that Employees the bank clear to make sure that a prepaid envelope is part of the customer service that sets the company apart from online banks. Result: Considerably less work because I didn't have to get hold of a stamp first.

Tip 3: Educate communication partners to the right communication channel

That one's communication partner in the Internet Luis Suarez, for example, who worked as a knowledge and community manager at IBM until 2014, showed that it is quite possible to educate people to behave the way they want to. However, not in one Office , but in the home office on the Canary Islands. A few years ago, Suarez decided to go without eMails to live. To dissuade his fellow men from continuing to do so eMails, he announced his plan large and from then on, no longer responds eMails. His interlocutors were thus forced to use other channels. In fact, Suarez has the number in more detail in this way eMails reduced by 95 percent.

Incidentally, I have done something similar myself: In my blog, I urge readers to ask your questions only in the comments or in the forum. This has two advantages: I do not have to answer each question individually eMail respond. Other readers, in turn, have more of this, who may have information about the same thing Problem search.

Conclusion: time management takes courage

The problem, however, is that it costs money Courage. Because societal conventions are. Because you don't want to be rude. Because you might as well merchandise want and Anxiety has, the Customer could jump off. My tip: Just test the reactions of different communication partners.

If the result is positive, continue. But don't forget: Always stay friendly - you don't educate customers by being brusque or by showing off your airs! And if you approach it politely and nonchalantly, there is a good chance that your endeavors will succeed, and they will succeed in the future Respect brings in.

Top books on the subject

Read text as PDF

Acquire this text as a PDF (only for own use without passing it on according to Terms and conditions): Please send us one after purchase eMail with the desired title supportberufebilder.de, we will then send the PDF to you immediately. You can also purchase text series.

4,99€Buy

Advice on success, goal achievement or marketing

You have questions about Career, Recruiting, personal development or increasing reach? Our AI consultant will help you for 5 euros a month – free for book buyers. We offer special ones for other topics IT services

5,00€ / per month   Book

Book eCourse on Demand

Up to 30 lessons with 4 learning tasks each + final lesson as a PDF download. Please send us one after purchase eMail with the desired title supportberufebilder.de. Alternatively, we would be happy to put your course together for you or offer you a personal, regular one eMail-Course - all further information!

29,99€Buy

Skate eBook as desired

If our store does not offer you your desired topic: We will be happy to put together a book according to your wishes and deliver it in a format of yours Choice. Please sign us after purchase supportberufebilder.de

79,99€Buy