That's the thing about prejudice. Disproved for a long time, they still persist. Albert Einstein already knew: "It is easier to split an atomic nucleus than a prejudice." As a freelance travel consultant, I can only confirm that: most of them People still believe that the holiday is more expensive with me than in a travel agency.

Christine Santos

Advising customers when, where and how they like it

But that's not true. If you book with me, you don't have to pay more, but you get a lot of personal service. Because as a mobile travel salesperson, I respond to the wishes of the customers a: I advise them when, where and how they like it.

And in contrast to a stationary travel agency, I don't have fixed opening times either, the customers don't have to wait and the holiday planning can be carried out completely undisturbed. The flexible counseling times are especially important for people with little time or families and couples who like to vacation together to plan want.

The customer is Kaiser - a basic attitude!

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Because you have to be absolutely service-oriented. The Customer is not only king, but emperor - and this attitude is the basic requirement for me to be able to do this job at all.

Travel consultant is still my dream job, I learned it from scratch. After her Vocational Training to become a travel agent, I got to know other aspects of tourism in ticketing and as a product manager for an operator.

Travel as a heart affair

But selling travel is a matter close to my heart. When the kids were out of the woods, I wanted to go back to work. The Idea, to become self-employed was there on the Hand. Because I could and can Family and Job agree wonderfully.

I work when the children - eleven and twelve years old - are at school and in the evening or on weekends when my husband is at home. I am flexible in terms of time, that is important to me and meets my clients.

Advice: Mostly on the phone

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House visits are only part of my job. Most of the discussions take place by telephone. I send the holiday offers by e-mail to the customers. At 98 percent is then booked directly, so a high success rate.

As diverse as their customers are, their holiday wishes are so different. Whether it is a package tour, cruise, flight or the self-developed tour with the campers through the USA - the travel consultant will find the right one for everyone. And this is rum. Meanwhile, I have several hundred customers and many of them book with me again and again.

From flyer-laying to oral propaganda

But this was not always the case. In the beginning, it takes a lot of self-initiative to build up a customer base when I dared to take the step into self-employment with my mobile travel agency e-travel2008u.

At the beginning I laid out flyers - for example in my handball club. Later I advertised at a local trade fair with my own stand, sponsored travel vouchers at local events and organized my own information evening. I often wore a light blue t-shirt that said in white letters: "I'm a travel agent."

Enlightening about my personal service

I wanted to clarify what a mobile travel consultant actually does. After all, mobile travel agencies offer the same services that customers receive in the travel agency.

Basically, only the shop premises make the difference. The Technology, with which the Employees working in a travel agency is also available to self-employed consultants via a partner in the background who also handles the collection and issuing of travel documents.

Sales organizations for mobile travel consultants

There are now several sales organizations that deal specifically with the needs mobile travel consultant take care of. In addition to independent providers such as Amondo or Solamento, large tour operators such as TUI or Neckermann have also set up their own sales branches.

Industry leader TUI recently even had a second with “Feria”. Brand brought onto the market, which is explicitly aimed at travel agency owners who, although you Office close, but still continue to travel sell want.

Association of independent travel consultants

Since 2006, mobile travel consultants have even had their own association, the Association of Self-employed Travel Consultants in Germany (VSRD), which, by the way, only accepts trained travel agents or people with a comparable qualification qualification allowed to join.

And that Objective it is to make the profession better known. Then the prejudice can be split more easily than an atomic nucleus.


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