Personal services are in an increasingly complicated World trendy – also in tourism. The Süddeutsche Last year, this article was printed about the still new job profile of the Mobility Advisor. Here I publish a more detailed version of the article with links.
- In the trend: Innovative services around travel and mobility
- A case for the ticket taker!
- Finding the best performance is not easy!
- The Deutsche Bahn: clarity!
- What normal customer is going through?
- Mobility advisors know all the tricks
- Example of use
- Detours can be expected
- Prerequisites, education and training
- Top books on the subject
- Read text as PDF
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In the trend: Innovative services around travel and mobility
Not everyone wants to book their trips with a tour operator, they want to do it themselves to organize. And not everyone has to book a complete trip because, for example, they have friends or family at the destination Family visited. Tour operators often offer hotel bookings if you organize your own travel.
A good example is Tripkick.com, an American hotel service that protects the traveler from bad surprises. Who has not experienced it yet: You check in a noble hotel and will be transported to the last bunk room.
Tripkick makes it easy to track how far the selected room is from the elevator and which rooms have the best views. The TripkickIdea goes back to the seat reservation site Seatguru.com, where air travelers can take a close look at the aircraft interior awaiting them on their next flight.
A case for the ticket taker!
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The reverse case, a pre-organized trip at self-booked hotel, however, is usually not found - and if so, then rarely at the cheapest price. A case for the mobility consultant!
Of course, many sit down People just get in the car and drive off. But in times of rising petrol prices and the financial crisis, more and more people are looking for a cheaper one Alternatives. And that's where it starts Problem to the!
Finding the best performance is not easy!
For the self-organization of journeys, which are not made by car, whether it is just the journey to the neighboring city, a trip to the Baltic Sea or the flight to the Caribbean, presents many people with insurmountable challenges. Because the variety of possibilities is simply unmanageable for the layman.
Car, bus, train, plane - Which means of transport is the cheapest? Even the regulations in many local transport networks are so complex that not only the 80-year-old granny desperately howls in front of the ticket machine.
The Deutsche Bahn: clarity!
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Already by the train alone it is difficult, among all the savings, special offers and change tickets really the most favorable offer to filter out. Not to mention airline and rail travel international.
For example, the long-term special was advertised by Deutsche Bahn as particularly cheap. With it, travelers can make a one-way trip across Germany from 29 euros per person, no matter how long the route is. But many customers did not know the conditions exactly:
The ticket must be bought at the latest three days before travel, at the switch it is expensive. Earlier is better, since the offers are contented. In addition, customers with fixed-term special on a particular long-distance train set, exchange and refund excluded. However, if you use a local train for a part of the route, you can choose it freely.
What normal customer is going through?
You can also interrupt the journey for 24 hours and even make small detours. And who that im Internet want to book, must with the selection of the destination, click the “About” option and then enter an appropriate length of stay. What normal Customerwho just wants to go on vacation should see through this?
In the meantime, there are transport companies that offer their customers targeted courses for ticket purchases. Many train ticket machines are also available at train stations. But such offers must remain a drop in the hot stone in the increasingly complex offer, especially since you do not cover all possibilities of the cheap ticket purchase.
A test result by Stiftung Warentest also shows that railway employees are far from always finding the cheapest offer.
Mobility advisors know all the tricks
At this point, mobility advisors are on the agenda: As a good service provider you are able to find out all this information. They are well-versed in the different offers and can therefore determine the different connections and prices according to the customer's requirements via internet and demand from the transport company.
You know everyone Trickswho are possible when buying tickets (e.g. leaving one station earlier in order to still be able to use the Bahncard in the transport association), know country tickets and international offers and list their results neatly in an easy-to-understand overview, together with a comparison to the Costs a flight and a car ride. You then give this to the customer decision .
Example of use
your Performance as a mobility consultant can also go so far as to buy the relevant ticket. For example, you should find out for your customer which is the cheapest way to travel from Dortmund to Hamburg and back travel.
With the long-term special, the customer pays 58 Euro in the cheapest variant. If the quota is exhausted, it costs the normal price of 118 Euro - so that the duration special would be just as expensive as the normal price on this route in the IC. Far cheaper with the savings price: With the 25 saver price, the customer pays only 93,75 Euro, with the 50 saver price even only 58 Euro.
Detours can be expected
It is even cheaper if the customer still has the BahnCard 25: Then he can again deduct 25 percent each. Already for 44,95 Euro, he could then travel in the IC from Dortmund to Hamburg and back and just like the duration special make a detour or interrupt the trip for a day and a night.
However, the customer has to specify certain trains and at the 50 savings price between return one night from Saturday to Sunday one week from Sunday to Saturday (so-called weekend binding). However, if the customer travels very frequently on the same route, a subscription for the route or even a Bahncard 100 is recommended.
Prerequisites, education and training
In the still young profession there is no training or further education and the Job is also not protected by law – in principle, anyone can call themselves that. In practice, specialist knowledge, organizational skills, a good general education, psychological empathy and a lot of travel experience are necessary.
Formalities at the Business start in brief: As a mobility consultant, you are working as a freelancer. This means that you only need a tax number from the tax office. A business registration is not required.
Although the job title is not protected, the competition is increasing, but the profession is relatively new and unknown. The Mobility Adviser must make the use of his service available to convince clients that their performance is a real added value.
Since the range of means of transport worldwide is almost unmanageable, it does Sinn, limited to certain regions, such as local public transport or travel by Deutsche Bahn. Although this reduces the number of customers, it guarantees a certain seriousness of the offer.
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