This post by ZDF reporter about the working conditions of temporary workers in the Christmas business at Amazon has made waves in the past few weeks. Also on Best of HR - Berufebilder.de® has raised the anger of many readers who are prepared to file a class action lawsuit because Amazon illegally blocks customer accounts and Money from customers moves in. behind both System.

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Shitstorm vs. Amazon

In the past few weeks, the outrage over Amazon and the inhumane conditions in the treatment of temporary workers was great, including politics. On the Facebook-Site from Amazon broke out a real shit storm. Angry customers had their accounts blocked-

Zoë Beck writes that she doesn't understand the excitement: "Anyone who thinks a little must realize for themselves that a logistical effort, such as that at Amazon, Zalando, Otto, etc., costs money." And this Costs would have to be saved on the labor force.

At the expense of customers and temporary workers

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And indeed, the figures presented by Thomas Hutter show that the anger at Amazon does too fast follow again. So it's not all that bad, just another annoying shitstorm? Unfortunately, this is too short-sighted.

Because the Method Amazon also has a long-term system - and that's damn sophisticated. According to the FAZ, AmazonFounders and CEOExecutive Bezos decided to play his cleverness at the expense of others and not to distinguish himself through charity.

Absolute efficiency is at the forefront

The result is a Company, in which the absolute efficiency is in the foreground. And in which not only temporary workers are harmed, but also the customers.

For example, because Amazon, like on Best of HR – Berufebilder.de® described, also freezes customer funds, blocks customer accounts or, as in the aforementioned FAZ-Article reports that it is using its monopoly to drive up prices.

From online store to data octopus

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And because Amazon is gradually moving away from Online-Shop developed into a data octopus. When blocking customer accounts, Amazon apparently even compares IP addresses to prevent those who are blocked from opening a second account.

Therefore, it is not to worry about Amazon for a short time but to have the long-term development of the group in view - especially from the political side. Amazon will only rethink if the company is forced by the economic calculus.

A customer reports

For how much the decisions made at Amazon are determined by the US and how small the efficiency of the individual is, this report from our reader shows Uncle-D:

We have gone through the complete scenario with the large corporation as a trader. Almost since the beginning of October our membership has been decreasing due to verification of our seller account Turnover-Amounts withheld. It wasn't particularly nice, but we put up with it. As sales increased and so did retained funds, we started over and over again Contact record with Amazon. by phone and by Email you just don't have a chance. Shortly before Christmas then the super meltdown: Our account was blocked and income should be frozen for 90 days. This was due to connection with other closed seller accounts, which was/is absolutely not the case. A big slap in the face for us, because there are considerable sums that threaten the existence of a small company if these sales simply don't come in. That same week we went personally to Munich, to the AMAZON Germany headquarters to speak to the manager. Of course he couldn't speak to him. However we were treated very politely. It was followed by a Conversation with those in charge and people who had something to say (without mentioning names). We were even given business cards with a cell phone number etc. We were promised that this would be taken care of Problem taken care of and you would get in touch by phone the same day. So far so good. We drove home relieved. In the evening the call came and we were told that everything had been checked in detail again, but unfortunately there was nothing more they could do for us. The reason: the people do something like that decide, are based in the USA and nothing can be done from here. So our account is still blocked. Funds are still frozen. Now we have initiated legal dunning proceedings and made a report to the police.

What can we do?

But when it comes to the question of what the individual Customer can do, then I would like to quote the call from our reader Mathias Wolfgang: He writes down Best of HR – Berufebilder.de®:
The bottom line at Amazon is that only profit counts, People and humanity obviously don't count anymore. Because of that, and not just because of the ARD report, I took the necessary action and canceled my Amazon account. For all those who have been harmed or deceived by Amazon, I can only recommend joining the class action lawsuit. Amazon has your money. And you have the right to take it back. I wish you a lot of strength and all the best and much Success.


Top books on the subject

9783965963566

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 9783965965485

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