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By Sylvana Pollehn (More) • Last updated on October 15.04.2024, XNUMX • First published on 16.07.2018/XNUMX/XNUMX • So far 5182 readers, 1244 social media shares Likes & Reviews (5 / 5) • Read & write comments
Also for employer branding Communication invaluable: Because many bosses talk and talk, but do they also say something? understand their Employees always you mean? No! Why is that? Because they often express themselves rather vaguely than clear to say what be mine.
Branch manager Elli complains to her manager Mr. W. “I have told my shift manager Lisa a thousand times that she should explain everything to our new employee! But he makes one mistake after another. ”
Mr. W. asks: "What did you say to Lisa?" Elli replies: "I have ordered: you explain everything to the newbie!" What do you think: Did shift supervisor Lisa know exactly what to do?
Let's say you are Elli's superior. They want to find out why the matter failed and ask them: “How would you have learned the new one? Is there a plan that shows in which stages the new person should achieve what? ”
It quickly turns out that Elli herself does not have a precise plan. And that works for other superiors as well. To help you change these 3 tips, which I will explain below:
First, deal with the situation yourself! It all starts with you as the boss. Anything that you expect from others must be clearly defined in advance. Think about what you want to achieve and how.
The Swiss pedagogue Hans A. Pestalozzi says: “The first step in communication is discussion. Confrontation in the sense of argument becomes an essential part of the pursuit of truth. "
As a Executive you have to instruct your employees precisely so that they can work in a goal-oriented manner. Always explain why, why, why.
Employees need information and backgroundBackground.
So that you know whether employees like Lisa have understood you correctly, ask Ask. Not: “Have you explained everything to the new guy?”. This is usually followed by: "Yes." or no""
Wait for each question until the employee has answered. Only then do you set the next one. This is a solution-oriented approach. As a boss, you must talk plain text!
When new employees quit their job right away or employees resign internally, it is not always because they are missing Motivation to blame, but often also the lack of communication with the supervisor.
Because employees are Peoplewho to talk to. No lifeless dolls or even working robots. So communication is extremely important.
Branch manager Elli complains to her manager Mr. W. of her suffering: “The newcomer didn't even last three months. Well, they're all not resilient. ” Is that the real reason or could Elli have prevented it?
The Austrian writer and teacher Ernst Ferstl said so aptly: Whining has long been a popular popular sport, thinking will never become one. ”
Mr. W. to Elli:
"Did you do everything the way we discussed it?" "Of course, I planned in detail with shift supervisor Lisa." “And why is the new one quitting now?” "He just doesn't have any Lust and still makes the same mistakes." "Have you asked him more specifically what's going on?" “No”, Elli presses meekly.
Missed communication is the most common reason employees quit. In further Conversation between Mr. W. and Elli it turns out:
Elli has not observed Lisa and the new employee. She doesn't have one either Feedback given. But if nobody speaks, nothing can be changed.
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Sylvana Pollehn is the manager of a restaurant with 40 employees. Sylvana Pollehn is neither a coach nor a trainer. Her career began at McDonald's in the kitchen. Today she is a manager and successfully runs a restaurant with 40 employees. Your concern: To make it easier for people - from gastronomy, retail and many other industries - to start their careers and everyday work in a very practical way. She got her experience in the book “Here I am the boss! Together for success ”written down. More information at www.sylvana-pollehn.de All texts by Sylvana Pollehn.
Target-oriented #communication: Speak as a Boss plaintext! via @ SimoneJanson #Chef # No-say
Target-oriented #communication: Speak as a Boss plaintext! via @ SimoneJanson #Chef # No-say
RT @SimoneJanson Goal-oriented communication - speak plain text as the boss! #Boss # Say No #Career
Goal-oriented communication - Part 1: Speak clearly as a boss !: Many have a lot to s ... Commented on Twitter
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