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Disclosure & Copyrights: Image material created as part of a free collaboration with Shutterstock. Text originally from: “Convincingly quiet!: How quiet people use their strengths effectively” (2014), published by BusinessVillage Verlag, reprinted with the kind permission of the publisher.Text originally from: “Feedback: Only what is achieved can also move” (2015 ), published by BusinessVillage Verlag, reprinted with the kind permission of the publisher.
By Chris Wolf (More) • Heinz Jiranek (More) • Last updated on October 27.02.2024, XNUMX • First published on 24.09.2018/XNUMX/XNUMX • So far 4823 readers, 2069 social media shares Likes & Reviews (5 / 5) • Read & write comments
Criticism is so important: "You have to Feedback reverentially, at least it must look like that. So just shut up and look taken. "Or what about the ideal, constructive way to handle feedback?
Awesome to accept and look taken - so you can summarize the common idea of the proper handling of feedback. This is also how you learn it in a seminar - that's what the vaunted feedback rules want. You have to be humbly grateful and say nothing!
This applies all the more, the larger the hierarchical Distance to the feedback provider. If the Executive gives feedback, then you'd better be calm and nod gratefully. Only - is that a useful posture? And if not, is there another, better way?
It exists, but it requires some effort. We maintain that accepting feedback from central Significance not just for them Communication, but for the functioning of Companys is. It must therefore become one of the core competencies for Executives and Employees are counted.
Our approach to Resonance-Feedbacks looks at the process of submitting feedback and also provides pragmatic approaches to receiving feedback. Simpler on a glossy poster with a low single-digit number Regulate however, these do not fit.
This is primarily about feedback in hierarchical contexts, in which different dominance relationships play a role and provide the feedback with the appropriate impact that always arises when addressing from top to bottom. However, the considerations are analogously applicable to all areas of the feedback “life”.
Basically, there are three different perspectives from which one can look at a feedback:
Ultimately, the consideration of all aspects is useful, whereby the content can only be used if the two other perspectives are adequately considered.
However, this is only possible if one is also aware of the other two focuses and sorts his perceptions and makes decisions here. Work is actually required here: thinking and emotion work. Incidentally, this applies to feedback with positive content as well as feedback with negative content.
We've dubbed our approach Resonance Feedback. Because successful feedback processes are based on great awareness on everything that resonates. In many cases, the first reaction to feedback is resistance and insult. However, it is important to find the potential insult that is inherent in all feedback.
By this we mean the painful gaze or "attack" on the holy of holies Personality, to what defines us. If feedback does not correspond to our self-image, then reflection work begins. Our self-image is often described as “threatened!” perceived, protected and reflexively defended.
I imagine this - in analogy to the immune system - in such a way that the foreign body “insult” and sometimes “feedback” must be removed! What comes from outside shouldn't be true, otherwise I wouldn't be me, but a mosaic of foreign definitions.
That is why I am pissed and hoped that the acid can decompose the foreign, the coming from the outside, as something that does not belong to me. This can be achieved, for example, by not looking at the content, but simply devaluing the feedback.
In order to preserve one's own identity, we justify ourselves, that is, we make the right ourselves, and thus we legitimize our actions. Thus we protect our ego, the foundation of the personality.
In short: to be offended and Resistance feeling when something doesn't suit me (= something doesn't suit me = it represents a foreign body), that's a normal and completely healthy psychological process. Because the insult protects by referring the cause to the outside – to the person who caused the insult.
We then say to ourselves: “He's making a huge mistake!”, “His feedback completely misses the reality!”, “You should first come to your own front door!”, “What she says is going to me not fair at all. Others see it quite differently! ”,“ I don't have to listen to that any longer! ”
Admittedly, we exaggerate, and it will not always be so. But it would be strange if that was not the case, and we ourselves would be able to ward off critical feedback, secretly and internally. This tendency to contradiction, to resistance, to defense is almost reflexive, and thus too often unreflected.
Only when one attentively becomes aware of this internal resonance, one is able to resist the urge to contradict oneself.
Only when you acknowledge as a feedback recipient that you do not have to be well with feedback until you understand that the so-called constructive feedback is usually constructive for the one who exists, but not necessarily for the one who gets it then you can listen, though it may hurt.
As a feedback, one should be concerned and one can also speak, if one receives a feedback. Only the direct resistance, which we consider to be non-objective.
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Chris Wolf Graduated psychologist and author. Chris Wolf has been working in counseling and training for over 15 years. Topics from marketing, leadership, sales and communication with patients / relatives are the subject. Her own preference for introversion sparked interest in the topic and led to her great expertise in introversion-appropriate training methods and communication tools. All texts by Chris Wolf.
Heinz Jiranek, graduate psychologist and coach, is the owner and managing director of ifb-Jiranek - Institute for Industrial Psychology and has been working for various clients on communication, leadership and coaching for 30 years. Also shaped by his professional background as a therapist, he always focuses on the effect and never on the recipe, not on behavioral drill, but on the interpersonal process. More information at www.ifb-jiranek.net/ All texts by Heinz Jiranek.
Something does not work with the commentary, I had to start several times over.
Very nice site.
Thanks for the good presentation. It was indeed a pleasure to read that.
There is a much better kind of "criticism": positive feedback. With simple profane criticism you only achieve one thing: injury, rejection and distancing. Because nobody / nobody likes to get a simple rough criticism thrown at the head. Nobody! Therefore, the one who has to criticize something has to work hard, not the one who receives it. "Use the so-called" sandwich technique ", that is, positive start, negative aspect in the middle of the feedback and finally something positive." That's how it works!
This is how it works: https://wirksam-kommunizieren.de/positives-feedback-ist-das/
Thanks for your great advice.
RT @SimoneJanson: Handling feedback - 1/3: Swallow or use? - - Exciting contributionzyE4gJEBB6
Dealing with Feedback - 1/3: Swallow or Use ?: ”You have to respect feedback to ... - Exciting contributionQClqDAESij #Professional # Education
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