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By Ilja Grzeskowitz (More) • Last updated on October 11.12.2023, XNUMX • First published on 07.12.2017/XNUMX/XNUMX • So far 5397 readers, 3144 social media shares Likes & Reviews (5 / 5) • Read & write comments
You have probably already noticed how much your inner attitude influences conflicts and conversational situations. In a nutshell, one can say: There are no difficult situations, only too few Preparation and training for it. 7 tips on what this preparation looks like.
If you heed these seven tips and, above all, apply them regularly, then you will be in Future not just none Anxiety more from potential conflicts, but with a lot of self-confidence and the right attitude towards any kind of conflict Conversation .
To start with, look for as many opportunities as possible to put these tips into practice. you will be fast notice how their new way of dealing with conflict is becoming normal and how you are dealing with theirs Personality and her new one attitude also master difficult situations elegantly and confidently.
It is part of human nature to want to be as popular as possible. The result is that many Executives no longer dare to speak an uncomfortable truth. But if you make a lot of decisions, you will inevitably open up once in a while resistors to meet.
This can not be avoided and therefore can not be prevented. So, at once, take the thought of having to make it right for everyone (and certainly not at all). Not for nothing Franz-Josef Strauss already said: Everybody's Darling is Everybody's Depp.
True greatness shows itself especially in difficult situations. The Art is to take your own arguments calmly and confidently forms, so that the interlocutor still feels valued as a person.
Therefore, when conflicts arise, always separate the physical and the emotional level. Argue consistently in the matter, but always remain humane and respectful.
Most conflicts are so difficult in their own imagination. This is mainly due to the fact that one focuses on the negative things. And in this case Murphy's law works: what can go wrong, will definitely go wrong.
Change your focus and you will change your results. Do you understand one Konflikt as an opportunity for positive change. Live this attitude consistently every day, and yours Employees will follow them.
Do you often agree and say “yes” to everything and everyone simply because it is easier for you? You should definitely change this if you want to take your conflict management to a new level.
Train the ability, too, once”No" accept. Look for specific situations that you are a little unsure about imagining feel. Look into the person you are talking to Eyes and then you say calmly but firmly: “No”. It's easier than you might think.
Of course, it is important which arguments you use and which rhetoric You use. But at least as important is the way you say something.
In the next few conversations, consciously pay attention to the tonality of your voice. What do you do at the end of the sentence? Does the emphasis in your voice tend to go up, does it stay neutral, or does it go down?
If she goes up, then unconsciously that comes across as a question and a neutral ending as a statement. On the other hand, if you emphasize the last word of a sentence downwards, then this comes across as an unconscious request and leaves you confident and decisive act.
Of course, if you never decide anything, you don't make any mistakes. But arguably nothing is as unsatisfying as a leader who doesn't decide want. The more decisions you make, the more reliable you become for your interlocutors and thereby create clarity and Orientation.
Fair and comprehensible decisions make you appear both confident and competent. And even if you once an unpopular decision meet, then you will still be appreciated for the ability that you have decided in the first place.
So train your “decision muscle” and never miss an opportunity to decide, no matter what the situation.
And where we are already on the subject of decisions: Make a decision always immediately. In this way, you create reliability and clarity for your employees. Even if you have to make an unpleasant decision.
Leave the reluctance and excitement to the others and inspire your environment with your implementation skills.
Ilja Grzeskowitz is an author, trainer and lecturer at the Berlin School of Economics and Law.Ilja Grzeskowitz was the youngest managing director in Germany of a large retail group and ran various department stores the size of medium-sized companies with over 500 employees and annual sales in the high double-digit million range. He is a speaker, author, trainer and lecturer at the Berlin School of Economics and Law. His clients include international corporations, successful entrepreneurs, executives, lawyers, doctors, politicians and actors. More information at www.grzeskowitz.de All texts by Ilja Grzeskowitz.
Solving conflicts thanks to inner attitude - 3 / 3: 7 Tips for the right inner attitude via @berufebilder - Recommended contribution QbMZQefMaQ
Solving conflicts thanks to inner attitude - 3 / 3: 7 Tips for the right inner attitude via @berufebilder - Recommended contribution kfNssiU7Di
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