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By Sylvana Pollehn (More) • Last updated on October 23.10.2023, XNUMX • First published on 17.07.2018/XNUMX/XNUMX • So far 7395 readers, 1545 social media shares Likes & Reviews (5 / 5) • Read & write comments
Many People, and bosses believe that the louder they say something, the better they will be understood. In some people this goes as far as choleric attacks. But now Hand straight to the heart: Unpredictable, screaming, wild – that's how shy you are for sure most people. Employees a! But does he understand you correctly?
By appropriate Feedback Everyone knows where he stands. By praising someone for something very specific, I have already given positive feedback.
The important thing is to get to the point. You can really praise your employees openly before the others.
Of course, you should not expose your employees to others. A deeply hurt person never forgives you! He'll quit sooner or later.
Be sure to take the employee aside. If possible in a separate room. There you clarify everything in an open Conversation.
In our case, that of Elli, Lisa and their new colleague in the last post, the constructive feedback would have helped. As in the first part of the goal-oriented Communication described, one obtains by skilful Ask appropriate answers.
Unfortunately, Elli has expected too much and left everything to chance - but that does not work.
Through an active situation-appropriate communication, you prevent the termination of employees and work more purposefully.
Den: Unpredictable, screaming, wild so you cow everyone - but does he understand you correctly?
Our facial expressions, our gestures and our tone of voice can be a curse or a blessing at the same time. We often use these three unconsciously, sometimes consciously. They support communication on positive or negative Way.
Therefore, we should be aware that by inappropriate Behavior on our part, others may react in an undesirable manner.
It's easy to respond appropriately. People clearly show whether they agree with what - and how you say something.
That you can never please everyone is logical. Just act the way you expect the others to, then at least you have done your best.
Let's take an example. Judge for yourself who has just misunderstood something: Irene is currently the shift manager in her restaurant. “Get going! Hurry up! Let's go!”, hers rolls over voice increasingly.
Manu and Anne are on duty. Some are already in tears Eyes and the other trembles. “Why are you standing there like that?” Irene railed. Don't you see how crowded it is, bang, bang, bang. She energetically pushes Anne aside and rushes to the next guests.
She takes the tense expression on her face. Breathing heavily she asks: "What should it be?" The guests look at her grimly.
Manu and Anne, on the other hand, give her a compassionate look. Irene blushes because she realizes how badly she arrives at the guests - not to mention her two employees.
Had Irene heard better in one of the staff training sessions, Manu and Anne would have been spared a lot, right? I think that we should be particularly calm and prudent, especially in difficult moments of working life. Everything else is backfiring.
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Sylvana Pollehn is the manager of a restaurant with 40 employees. Sylvana Pollehn is neither a coach nor a trainer. Her career began at McDonald's in the kitchen. Today she is a manager and successfully runs a restaurant with 40 employees. Your concern: To make it easier for people - from gastronomy, retail and many other industries - to start their careers and everyday work in a very practical way. She got her experience in the book “Here I am the boss! Together for success ”written down. More information at www.sylvana-pollehn.de All texts by Sylvana Pollehn.
[...] then out of the clouds, when you suddenly freak out. Sylvana Pollehn has described a very nice example here from the restaurant manager Irene, who her employees [...]
RT @SimoneJanson: Goal-oriented communication: Communicating instead of intimidating # Gesture facial expressions
Goal-oriented communication - Part 3: Communicate instead of intimidating: Many people and bosses believe: Ever ...
Goal-oriented communication - Part 3: Communicate instead of intimidating: Lots of people, and C ... Commented on Twitter
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