For their successful, good life Information you really need: Government-funded publisher, awarded the Global Business Award as Publisher of the Year: Books, Shops, eCourses, data-driven AI-Services. Print and online publications as well as the latest technology go hand in hand - with over 20 years of experience, partners like this Federal Ministry of Education, customers like Samsung, DELL, Telekom or universities. behind it Simone Janson, German Top 10 blogger, referenced in ARD, FAZ, ZEIT, WELT, Wikipedia.
Disclosure & Copyright: Image material created by Verlag Best of HR – Berufebilder.de®.
Authentic & sell well: 7 tips for storytelling & body language in sales
By Lars Schaefer (More) • Last updated on October 14.12.2023, XNUMX • First published on 05.05.2017/XNUMX/XNUMX • So far 5856 readers, 1198 social media shares Likes & Reviews (5 / 5) • Read & write comments
If you want the cash register to ring, you have to listen to your wishes customers enter. But that's always the case light. 7 quick tips for more empathy in sales.
Contents
Hide
- Empathy counts: respond to customers
- Read between the lines
- How to win the trust of other people
- Better selling: Listening is the first step
- 7 tips to recognize customer needs
- Top books on the subject
- Read text as PDF
- Advice on success, goal achievement or marketing
- Book eCourse on Demand
- Skate eBook as desired
Empathy counts: respond to customers
Important in Emotional Selling is also to perceive how your counterpart is really ticking. This is usually something customers can do about the following:
- What is he saying to you now verbally and non-verbally?
- How is his body language: more towards you and open or yet closed and turned away from you?
- He speaks loudly or quietly, fast or slow, rhetorically honed or rather simply in the choice of words
- And above all: What does he want to tell you between the lines?
Read between the lines
The books on the subject (advertising)
Tip: You can also use this text as a PDF or an eCourse on the subject download. You can also find it in the shop exciting inspiration to experience your success, plus offers & news in Newsletter ! (Advertising)
There, most of the information is hidden, there are the real emotional motivations again.
What us as Seller So doing helps to be empathetic to others People to enter is Ask and then actively LISTEN.
How to win the trust of other people
Imagine this: How would you feel, if yours as Customer there would be a salesman across the street who would meet all of the following points:
- He is totally focused on you
- He asks you questions first and then hears even listening properly.
- You are facing someone who you can look at and look at his body language, that he is really interested in you.
Better selling: Listening is the first step
Discounts for your success (advertising)!
Would you feel good and even finally understood? At least that's how it is for most customers who are allowed to experience something like this. Listening is one of the first stepswhich Trust to win the customer.
Unfortunately, this remains a nice dream for many customers. To make this a reality for your customers, you should keep reading.
7 tips to recognize customer needs
Who something merchandise would do well to assess your customers correctly. Because only if you perceive the wishes of your customer will you bring the trade to a good close. The means to retain customers: storytelling. 7 quick tips:
- Make sure that your body language is open, ie facing the customer, hands in the field of view of the customer, arms loosely on the body (not clasped).
- Keep eye contact with your customer in a natural way (do you know these “bull's eye sellers”?). Let the customer finish.
- Even if it is sometimes difficult: stay focused in conversation and please do not be distracted: you could not notice something important.
- Please be patient with so-called multiple speakers: through clever interrogation, you can get to the point.
- Work with approval signals or noises such as “mhm” (dear female reader, you surely know this from telephoning ...). This signals to the customer - especially on the phone when he cannot see you - that you are still "on the job". But please use this lute in portions: an “mhm” every 2 seconds looks unbelievable and only confuses.
- From time to time repeat what you said in your own words, so that you can be sure that you are on the right track. It is also called paraphrasing.
- If you have not understood something correctly, ask, ask questions. Always try to capture what the other really means, tell your customer what you've heard between the lines.
Top books on the subject
Read text as PDF
Acquire this text as a PDF (only for own use without passing it on according to Terms and conditions): Please send us one after purchase eMail with the desired title supportberufebilder.de, we will then send the PDF to you immediately. You can also purchase text series.
4,99€Buy
Advice on success, goal achievement or marketing
You have questions about Career, Recruiting, personal development or increasing reach? Our AI consultant will help you for 5 euros a month – free for book buyers. We offer special ones for other topics IT services
5,00€ / per month Book
Book eCourse on Demand
Up to 30 lessons with 4 learning tasks each + final lesson as a PDF download. Please send us one after purchase eMail with the desired title supportberufebilder.de. Alternatively, we would be happy to put your course together for you or offer you a personal, regular one eMail-Course - all further information!
29,99€Buy
Skate eBook as desired
If our store does not offer you your desired topic: We will be happy to put together a book according to your wishes and deliver it in a format of yours Choice. Please sign us after purchase supportberufebilder.de
79,99€Buy
Here writes for you
Lars Schäfer is a speaker, trainer and is considered a leading expert on the subject of “Emotional Selling”. After training as an industrial businessman and marketing specialist, he worked for 15 years in the office and in the field. Since 2004 he has been an independent sales and communication trainer specializing in “customer loyalty through emotional selling”. He offers sales training for the field service, shop staff and sales engineers. More information at www.emotionalesverkaufen.de All texts by Lars Schäfer.
Popular Posts
-
The 5 Best Books on Continuing Education & Learning: The Path to Excellence {Reading Tip}
-
Rejected job interviews & rejected by the HR manager: How to counter correctly - 7 tips
-
Looking for cheap applicants thanks to the economic crisis: Skilled workers and executives ahead of {Trend! Study}
-
OPINION!plus Reinhold Messner on goals & failure: “I have always followed my passion”
-
{Appointment} Productive balance: coaching for managers with children
-
Organize the home office correctly: The corporate culture has to fit
-
System camera Olympus PEN E-PL1 in the user test: love at second sight {Trend!-Products}
-
The 5 Best Books on Crisis Management: Whining doesn't count! {Reading tip}
14 Responses to "Sell authentically & well: 7 tips for storytelling & body language in sales"
-
Authentic & sell well 2/4: Make dreams come true! by Lars Schäfer - Recommended contribution 9asmisGP4r - Recommended contribution IYw938t2Rf
-
Authentic & sell well 2/4: Make dreams come true! from
Lars Schäfervia @berufebilder - Recommended contribution WJdbk45MT3
-
Authentic & sell well 2/4: Make dreams come true! from
Lars Schäfervia @berufebilder - Recommended contribution QqPZewy6w3
-
Sorry, but a secret tip was now but now really not. That's what is in every women's magazine! * * Kopfschüttel
-
Hi Stefan,
interesting that you read women's magazines ;-) In contrast to the blog but these cost money. Maybe you just tell us a bit more about what you would be interested in, then you could incorporate this into a new article.
Thank you
-
-
Continuation of the @LarsSchaefer series on the subject of "Emotional Selling". - Very interesting!53Pix Get to customers! #EmotionalesVerkaufen
-
Crucial! RT @Communications9: If you want to convince your customers, you must remain true to yourself: - Exciting contributionHkEZQfx "
-
RT @Communications9: If you want to convince your customers, you must remain true to yourself: - Very interesting!53P82
-
Hello dear readers,
Thank you for your interest, my joy is great! :-)
More about me and further sales tips can be found on my website: Simply click on the name above.
All a great weekend,
Lars Schäfer -
The tricks of good salespeople: Be authentic & respond to requests!
-
If you want to convince your customers, you must remain true to yourself: - Very interesting!53P82
-
If you want to convince your customers, you must remain true to yourself: - Very interesting!53P82
-
2rd part of my series on berufebilder.de: Be authentic and respond to customer requests #EmotionalesVerkaufen
-
2rd part of my series on berufebilder.de: Be authentic and respond to customer requests #EmotionalesVerkaufen
Post a Comment