Markus Hornung
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Here writes for you: Markus Hornung is a consultant and speaker on the subject of emotional intelligence. As a graduate mathematician and physicist, he skilfully combines knowledge from philosophy, psychology and neuroscience with practical instructions on the use of and dealing with emotions. Hornung has been co-founder and managing director of the consulting company EQ Dynamics in Munich since 2003. His previous customers include MAN, various German educational institutions and associations, LBS Bayern as well as several savings banks and Volks- and Raiffeisenbanken in Germany. More information at www.eqdynamics.de
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The success factors of good bosses: 7 tips for good leadership of employees
When managers communicate clearly and comprehensibly, this takes the strain off the employees. It is just as important for the team to be able to assess how the manager will behave under certain circumstances. What employees expect from managers Whether people are motivated to work or would prefer to quit depends primarily on the behavior of their direct superiors. This confirms a [...]
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Conflicts, arguments and stress in a team: Avoid extreme killer phrases
Nobody likes arguments and conflicts in the team and at work, but emotional killer phrases particularly poison the atmosphere in the office. And one is particularly bad. Conflicts and arguments in the office: whether productive or not is decided by how In the office we should actually work together as a team in order to achieve a common goal. Often enough, however, fermenting conflicts [...]
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5 Tips for a more equitable leadership style: Envy among colleagues
The atmosphere in the office is bad: an employee is completely overworked and frustrated because she has to do that of her colleague in addition to her own work. What can you do as a boss? When one employee works for the other, she regularly exceeds your own targets with a lot of diligence, dedication and commitment. Of this, her [...]
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Dealing with Negative Emotions in Communication: Boss Killers & Other Movies
Let's go to the cinema in our minds, to a film in which your boss is murdered: It creates emotions. Strangling this with “This is just a film” would be completely wrong. The same goes for emotions in communication. Dealing with other people's communications In the course of our lives we have the most important to-dos when dealing with [...]
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Solving conflicts, addressing emotions directly: understanding other people
How do you manage, in conversations and in conflicts, to give the sender of the emotion the perfect - and sincere - impression that you have actually fully understood it? Emotions indicate values If, for example, you experience that your eldest son is at odds with his younger sister because she is constantly [...]
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Understanding emotions & addressing them directly: approach communication as a metaphor
It is simply not a matter of course that you have really perceived the emotions of your fellow human being. Many people don't seem to get this. The image of the approach communication helps here. Approach communication - a perfect metaphor Since many people don't seem to understand that others don't understand their “self-evident” emotions, I always like to tell the following story: Make [...]
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Avoid conflicts through clear communication: emotions give space without buts
The first challenge in dealing with the emotions of others is to give the emotion space and to make it clear to the sender that his signal is perceived - without a poisonous “but”. The transmitter needs security! The message that something has arrived is not enough. Because as strange as it sounds, [...]
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Simply make decisions for leaders: yes, no, maybe?
More salary, more responsibility, more career: A new position is created and offers a member of the team unexpected opportunities for advancement. Great news or dilemma? For the manager it is often both. Ultimately, the boss has to decide who he trusts the job and accept that it offends other employees. Negative emotions [...]
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Emotional killer phrases in communication: the top 10 conflict drivers
At seminars, in direct contact with our customers, we regularly collect emotion-killing idioms - here is an overview of the top 10. This is how important emotional intelligence is. Emotional killer phrases are usually meaningless communication - usually aimed at putting an end to emotions in other people. In reality they only show our own inability to [...]
