Markus Hornung
For their successful, good life Information you really need: Government-funded publisher, awarded the Global Business Award as Publisher of the Year: Books, Shops, data-driven AI-Services. Print and online publications as well as the latest technology go hand in hand - with over 20 years of experience, partners like this Federal Ministry of Education, customers like Samsung, DELL, Telekom or universities. behind it Simone Janson, referenced in ARD, FAZ, ZEIT, WELT, Wikipedia.
Markus Hornung is a consultant and speaker on the subject of emotional intelligence. As a graduate mathematician and physicist, he skilfully combines knowledge from philosophy, psychology and neuroscience with practical instructions on the use of and dealing with emotions. Hornung has been co-founder and managing director of the consulting company EQ Dynamics in Munich since 2003. His previous customers include MAN, various German educational institutions and associations, LBS Bayern as well as several savings banks and Volks- and Raiffeisenbanken in Germany. More information at www.eqdynamics.de
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Emotional killer phrases in communication: the top 10 conflict drivers
At seminars, in direct contact with our customers, we regularly collect emotion-killing phrases - here is an overview of the top 10. That's how important emotional intelligence is Emotional killer phrases are usually meaningless communication - usually aimed at finding out emotions in other people. In reality, they only show our own inability to…
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Solving conflicts, addressing emotions directly: understanding other people
In conversations and conflicts, how do you manage to give the sender of the emotion the full—and sincere—impression that you actually understand them completely? Emotions point to values If you experience, for example, that your eldest son is at loggerheads with his younger sister because she is constantly…
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The success factors of good bosses: 7 tips for good leadership of employees
If managers communicate clearly and understandably, this relieves the employees. It is just as important for the team to be able to assess how the manager will behave under certain circumstances. What employees expect from managers Whether people are motivated to work or would prefer to resign is primarily determined by the behavior of their direct superiors. This confirms a...
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5 Tips for a more equitable leadership style: Envy among colleagues
The atmosphere in the office is tense: one employee is completely overwhelmed and frustrated because she has to do her colleague's work in addition to her own. What can you do as a boss? When one employee works for the other, she regularly exceeds her own targets with a lot of diligence, effort and commitment. Of this is at her…
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Dealing with Negative Emotions in Communication: Boss Killers & Other Movies
Let's mentally go to the cinema, to a film in which your boss is murdered: that generates emotions. To choke them off with “It's just a movie” would be fundamentally wrong. The same applies to emotions in communication. Dealing with the communications of others Throughout our lives we have identified the most important to-dos for dealing with…
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Understanding emotions & addressing them directly: approach communication as a metaphor
It is not a matter of course that you have really perceived the emotions of your fellow human beings. A lot of people don't seem to get that. Here the image of the landing approach communication will help. The landing approach communication - a perfect metaphor Since many people don't seem to understand that others don't understand their "taken for granted" emotions, I always like to tell the following story: Make…
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Avoid conflicts through clear communication: emotions give space without buts
The first challenge in dealing with the emotions of others is to give the emotion space and make it clear to the sender that his signal is being heard - without poisonous "buts". The broadcaster needs security! Just the news that something has arrived is not enough. Because as strange as it sounds...
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Conflicts, arguments and stress in a team: Avoid extreme killer phrases
Nobody likes quarrels and conflicts in the team and at work, but emotional killer phrases poison the office atmosphere in particular. And one is particularly bad. Conflicts and quarrels in the office: Whether productive or not decides how In the office we are supposed to work together as a team to achieve a common goal. But simmering conflicts are often enough...
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Easy decision making for executives: yes, no, maybe?
More salary, more responsibility, more career: A new position is created and offers a member of the team unexpected opportunities for advancement. Great news or dilemma? For the manager it is often both. Ultimately, the boss has to decide who he trusts with the position and accept that he alienates other employees. Negative emotions...
