Maya Schneider
For their successful, good life Information you really need: Government-funded publisher, awarded the Global Business Award as Publisher of the Year: Books, Shops, data-driven AI-Services. Print and online publications as well as the latest technology go hand in hand - with over 20 years of experience, partners like this Federal Ministry of Education, customers like Samsung, DELL, Telekom or universities. behind it Simone Janson, referenced in ARD, FAZ, ZEIT, WELT, Wikipedia.
Maja Schneider is an expert in customer enthusiasm; trained in the hotel, she loves the moment when the customer realizes that it's about him. In the meantime, she also supports companies in other industries in examining the service and taking it to the next level. More information at smilingcustomer.de
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Customer service for more satisfaction: good employees as an opportunity
How do you feel when you face an unfriendly employee? Do you still buy? Or do you leave the store – despite the firm intention to buy – and look elsewhere or do you prefer to order online? Bad employees make the product bad The best product and the greatest service, the noblest shop and the chicest restaurant...
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3 myths about customer enthusiasm: The employee as a guarantee of success
Enthusiastic employees are the basis, a decisive basis for not only proclaiming the service concept as a company, but actually living it. So the following applies: First employee enthusiasm and then customer enthusiasm! From now on the employee is king! The established rule still applies in business: the customer is king! And that's how he often behaves: from...
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ASAP? No, because customer enthusiasm takes a little (more) time!
Time is money! In our meritocracy, speed is a performance feature. Always thinking and planning ahead, acting instead of reacting - that's the game in which we rush from one task to the next. who has the power The only question is who is the chess player and who is the figure on the playing field. Who pawn or rook, who…
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Inspire customers with employer branding: the employee counts!
Focus on customer enthusiasm - that's what most companies write on their imaginary flags. But very few people consider that it takes a lot of time and attention. Not only for the customers, but first and foremost for the employees! Enthusiastic employees, satisfied customers Employees who love their job and therefore make customers happy are an ideal...
