ASAP? No, because customer enthusiasm takes a little (more) time!

time is Money! In our meritocracy, speed is a performance feature. Always thinking and planning ahead, acting instead of reacting - that's the game in which we rush from one task to the next.

who has the power

The only question is who is the chess player and who is the figure on the playing field. Who is a pawn or a rook, who is a bishop or a king. Who can move horizontally or vertically, who can move diagonally or even jump.

So who has the power to decide, which task I dedicate myself to next. What happens to my original daily schedule. And why not once "Nocan and may say.

As soon as possible!

The books on the subject (advertising)

Yes, sometimes it has to fast go if a Customer needs something. But "as soon as possible" should not become the standard. Otherwise we just rush Tasks afterwards - which makes it exhausting to the point of being unhealthy in the long run.

Not to mention the poor quality of the results through to unnecessary touch-ups - which also calls the whole thing into question economically. But what to do if a customer is always pushing for the fastest possible completion? After all, you want to inspire them!

Positive vibes carry over

It has long been known: Not rushed and constantly in action, but content and calm Employees are able to, customers to inspire. And there is a reason for this: Do employees feel valued, for sure and well, they also radiate this self-confidence in a good mood. And your positive Mood is automatically transferred to your environment.

Kind words, a smile and a casual, authentic Appear create in each Companys and a harmonious atmosphere in every area. Employees act more responsibly, both among themselves and in customer contact.

Highly motivated and with a high willingness to perform, it becomes a personal matter of the heart for every employee, the customer with everyone Contact - whether in person, by phone or e-mail - to provide an unforgettable positive experience.

ASAP: no permanent solution!

Discounts for your success (advertising)!

In some companies, the English abbreviations in e-mails have become established, in others they are frowned upon. But hardly anyone who has not already forwarded a document with the note FYI (=For your information). Others like BTW (=By the way) or ATTN (=Attention) are less common.

ASAP, on the other hand spiegelt reflects in some areas a culture worth challenging. Why? Because this culture harms us. Because they People turns into puppets. Because they for Stress cares and creates pressure. Because it makes work inefficient.

How ASAP prevents good quality

Because it makes us dependent. And that despite the fact that we live in a time in which personal freedom and self-determination are experiencing a renaissance, in which responsibility and Sinn are capitalized as values ​​in the company.

ASAP prevented (self-selected) priorities and hinders ours creativity. Where is the chance for innovation when we are constantly receiving tasks from all sides that have to be completed "as quickly as possible"? So shouldn't we be rethinking this mentality every day? Or even take action against it?

pure chaos! In the head and in the task planning

Of course it's sometimes great when we get an answer to a (re)question by e-mail. But if it's really urgent, why don't we just give the other person a call? We don't want to disturb the other. But isn't an e-mail also a disruption?

With the note ASAP, the disruption could not be greater, because the wheel of thought immediately begins to rotate. Not only are you torn out of the task at hand, you also immediately start thinking: does it really have to be the same? Where did I save the information about the process again? Who do I have to write to solve the question?

Originally, ASAP was not a request to do something immediately. Above all, the P=Possible indicates that it is about the realm of the "possible". A brief indication of how much time the whole thing will take and when it can be expected to be completed is therefore quite legitimate.

EOD and COB: down a gear!

Instead, how about the hint – if a task is already urgent – ​​EOD or COB? Behind this is basically a similar time horizon: end of day and close of business. The end of the (business) day allows more freedom of movement on the pitch, so to speak. Mentally and very concretely in action.

The note shows understanding that everyone has something to do. The abbreviations give the other person a little more freedom and show confidence that the other person can best judge when something is best done in a meaningful way.

Lead by example

How about we all communicate more and decide less? More on eye level and think and act less in hierarchies?

Regardless of the role we are in at the moment: provider or customer, dealer or consumer, service provider or patient - treating each other with care is part of the success and secret of customer enthusiasm.

This is exactly where, even if we're in a hurry because we might be writing, answering or forwarding our e-mails while we're on the go, even the most euphonious abbreviations don't really help us!

Top books on the subject

Read text as PDF

Acquire this text as a PDF (only for own use without passing it on according to Terms and conditions): Please send us one after purchase eMail with the desired title supportberufebilder.de, we will then send the PDF to you immediately. You can also purchase text series.

4,99€Buy

Advice on success, goal achievement or marketing

You have Ask round to Career, Recruiting, personal development or increasing reach? Our AI consultant will help you for 5 euros a month – free for book buyers. We offer special ones for other topics IT services

5,00€ / per month   Book

Book eCourse on Demand

Up to 30 lessons with 4 learning tasks each + final lesson as a PDF download. Please send us one after purchase eMail with the desired title supportberufebilder.de. Alternatively, we would be happy to put your course together for you or offer you a personal, regular one eMail-Course - all further information!

29,99€Buy

Skate eBook as desired

If our store does not offer you your desired topic: We will be happy to put together a book according to your wishes and deliver it in a format of yours Choice. Please sign us after purchase supportberufebilder.de

79,99€Buy