We all know that: Our collaboration with supervisors, colleagues and employees is influenced by our personal attitudes and perspectives. Systemic thinking helps to identify and resolve the causes of difficulties.

Systemic thinking for business practice

The books on the subject

Tip: Our Book reviewers We regularly discuss the best books on the topic for you Business & Career, which you can also find on Amazon.

An Employees is promoted to manager. As a result, a colleague feels disadvantaged and opposes him. This is a typical case from everyday business and represents a real one Problem in constructive cooperation that needs to be resolved.

Often in such cases there are difficulties, the cause of which we do not recognize at first. However, if we are aware of how the situation may be from the perspective of others and what other factors play a role, we are a big step forward to solve the existing problem.

Practical and easy to understand

Here the system theory offers a good help. Because when you think about the chain of causes and effects in social systems, complex situations are easier to understand and you can respond appropriately targeted.

The basis is the realization that each of us is part of social systems on which he depends on the one hand, but on the other hand he can also change himself. For this to succeed, one must become aware of the various aspects of the social system in each case.

This is how systemic action works

The authors Eckard König and Gerda Volmer find consistently good examples from their first working day. In the following, they vividly describe how the respective situation is to be understood on the basis of system theory.

In addition to the analysis, the main focus is on the concrete Tasksthat arise from the present situations. A good half of the book is devoted to well-known fields of action.

Valuable suggestions and tips

Discounts for your success (advertising)!

Entry into an already existing social System, moderation activity or conflict resolution – the authors always find good examples and offer them light understandable explanations and help.

Conclusion: Eckard König and Gerda Volmer have written a very successful basic work on systemic thinking. The book provides the reader with many suggestions and valuable hints.

Successful thanks to better communication

“We can't not communicate,” said communication scientist Paul Watzlawick. Do we need any good advice at all? Communication runs better? Definitely yes, says Peter Brandl - and presents this book.

It's one of those things with communication: It usually happens casually, without us giving it much thought. And then the salary negotiations suddenly go badly, unforeseeable conflicts arise or we simply talk things over Head and collar. And we notice, especially when it comes down to it, that we just don't have the right know-how. It's good that entrepreneur and management trainer Peter Brandl shows us how it's done!

Behind the simple title "Communication" hides a very fine guide for a better culture of conversation Everyday life. In his easy-to-read, and for that very reason very valuable book, Peter Brandl has concisely and briefly summarized exactly the tips that employees need to assert themselves better on the job. Be it during the sales pitch with the customers or in the crisis summit with the Executive.

The best arguments stand out

What Brandl's findings from communication science, Psychology and sociology so tasty is not always new. But no author before him has Background about questioning techniques, rhetoric and negotiation strategy translated in a way that is easy to understand and practical. Brandl first explains the “six pillars of communication” (Basics, relationships, persuasion, negotiation, conflict management, Strategy and tactics").

The more theoretical beginning is “nice to know”. At the latest, however, when it comes to “convincing”, you should have a highlighter ready in case you’re in the “Sales" work. The author gives some very smart advice to score better with customers.

You should definitely cut down the number of your sales arguments to a healthy level, "because there are too many reasons for your partner to pick the weakest and pick them up". The old wisdom applies: less is more. Or: at the sales pitch, the best arguments stand out - not most.

Hold, exhale, ask

Brandl explains to you very precisely why you have sometimes talked about “head and neck”. Because you "had opened over 50% of speaking engagements and side theaters." Of course, he also shows how you can avoid such disgrace in the future ("open Ask intersperse"). Or as you can with the “KAO”Technology Resolving conflicts, even when the "comb swells: shut up - exhale - open-ended question".

Practical: The trainer also has the right recipe for salary negotiations: With the “MAMA” strategy (“Maximum target – Alternatives – minimum goal – exit”) you have the best chance of at least achieving your minimum goal and not having to leave the meeting room without a result.

Also successful in the negotiation of salary

Brandl shows you how to successfully enter the salary negotiations and get off successfully. The chapter should read every employee before the next annual meeting!

Conclusion: Targeted discussion as a basis for success in business: Peter Brandl's book "Communication" provides the perfect guide for everyone who has asked why they have so far "hardly heard" or too often "tease".

Conflicts can not always be prevented. But mostly solve

conflicts on Workplace are probably unavoidable and therefore a constant part of our everyday life. In order for us to be able to cope better in these situations, Vivian Scott shows in her book “Conflict Resolution in the Job for Dummies”, which means of meditation are best used to deal with these smoldering fires and open disputes.

Conflicts in the Companys are almost always the expression of inadequate communication. To settle smoldering fires or even open disputes, two things are needed:

The willingness to reach a consensus and the analytical flair to find out the causes. You can learn both. In her brisk, practical book “Conflict Resolution at Work for Dummies” Vivian Scott explains the essential methods and working techniques for this.

What Schlichter must know

The first step in the right direction is to take the Konflikt to speak openly and not to remain silent. Ideally, of course, with the people involved. Scott shows how you, as a mediator, can arrange these conversations and reveal new solutions far away from the encrusted arguments.

What needs to be considered: If you are involved in the conflict yourself and are afraid of not being able to remain objective, do not hesitate to leave a specialist at work! The role of the moderator should take over someone who is impartial and neutral.

No "why" questions

At the crisis summit, you prevent escalation through proper communication. Unproductive questions and anticipatory questions are taboo. Questions that begin with a “why” are also deleted, as they usually only reap one “I don't know” and immediately drive the other to the defense.

If you are concerned yourself, you should limit yourself to “I statements” if possible. Because if you don't attack anyone directly, nobody will feel the need to shoot back.

aftercare

"A bandage on an open wound stops the bleeding for a short time, but a suture supports permanent healing." You can do that if you stay on the ball.

Was that Meeting successful, it is the role of the mediator to monitor the progress and evolution of the relationship between each conflicting party, to intervene if necessary and to arrange a “follow-up” meeting to organize.

As a person of trust, you should approach your colleagues independently as soon as you feel that the mood is (again) tipping.

Sustainable for a better working environment

"Conflict Resolution at Work For Dummies" is a comprehensive companion for bosses, team leaders and their employees who deal with everyday conflicts in the workplace Office no longer want to expose defenseless.

You will learn how to settle your own disputes or how to professionally fulfill the role of mediator. That worries sustained for a better working atmosphere.”

The greatest benefit for everyone

“Faktor V” is a book that, with its very good mixture of empirical knowledge, analytical precision and theoretical foundation, stands in line with classics such as “Das Harvard-Concept”. With a few key differences: The examples are more up-to-date and the structure is better structured. One product for anyone professional negotiate want or need.

Negotiating means getting the best possible result. The negotiation expert Friedhelm Wachs borders on negotiation in his book “Factor V, The five phases of successful negotiation” clear from selling.

Nicht Turnover at any price, but rather the greatest possible benefit and greatest possible added value Objective. A book that guides you to recognize and expand the scope for negotiation.

Psychological understanding instead of small tricks

“Faktor V” offers a very good mix of experience, analytical precision and theoretical foundation. It is in line with the classic “The Harvard Concept”. With some major differences: The examples are more up-to-date, the structure is better structured.

Who, however, simple tips and Tricks expected is wrong. Because the author is convinced that negotiations are not won with tricks, but with good preparation and a precise understanding of what happens in negotiation situations. And it is precisely this understanding that Friedhelm Wachs conveys in “Factor V”.

The anatomy of negotiation

The book is structured along the crucial phases that go through in every negotiation. Anyone who knows the relevant literature on negotiating well will inevitably discover something familiar here. Some phases may be more or less familiar, but they are undoubtedly important components of negotiations.

The book is valuable because it “breaks down” the complex topic of “negotiating” into individual, logically comprehensible phases and thus reveals the anatomy of a successful negotiation. And above all because it shows crystal-clear that the negotiation is largely decided when the negotiating partners sit down at the table.

Helplessly delivered - right?

The ability to survive verbal attacks unscathed is just as important for your career as it is privacy. I discovered an amazing book on the subject at Hanser Verlag. In it, the psychoanalyst Peter Räfle presents a simple and – it seems to me – effective procedure, Herr (or Ms.) able to stay.

We all know this: in the bakery someone pushes past the queue and simply orders. The superintendent is cleaning me for no reason. The life partner makes life difficult for me with his constant reproaches. And the mother-in-law hid their aggression only with difficulty behind unsolicited advice.

Anyone who knows such situations and is helpless to them will do a stroke of luck with Peter Räfles book. Because it offers what its title promises: “The end of horror, self-defense in work and everyday life. A guide to defend yourself successfully. ”

Whoever takes the fight loses

The starting point for the psychotherapist Peter Räfle were Asian self-defence techniques. They brought him to the Ideato develop a self-defense system that is as simple as it is effective against the most common form of aggression, namely against verbal attacks. The basic assumption turns our competitive thinking upside down.

Because Räfle teaches “Effective Defense”. And “the aim of a good defense is not at that gewinnen of a fight, but to avoid defeat. So do not continue to build up the pressure, but take the pressure off. Let the attacker run into nothing.

Attackers always have the better cards!

Why not win? The psychotherapist's answer is simple: Attackers always have the better cards. You choose the weapons, location and tactics. And when they attack with words, they have usually tried it thousands of times and perfected it. You don't fend off a knife attack with a knife, but better with something that Distance creates - for example with a chair.

The same applies: verbal attacks cannot be repelled by using apparent “quick-wittedness” counters. This will only escalate the argument and last until someone raises the white flag (or screams themselves hoarse). Instead, even verbal attacks are about creating distance. Less is more. Räfle's defense program is very simple.

Attackers stop instead of fighting

And with that, Räfle is at the core of his defense strategy, which can actually be practiced and used relatively easily. Because Räfle recommends to memorize a handful of sentences, all of which begin with “That”. "That's enough". "That will not do." Or "That says the right person." Nothing else.

Räfle advises to repeat these sentences until the aggressor sees that he is biting you on granite. So no "I" use, no "you". Don't argue, but stubbornly reject the verbal attack. And please treat the bully who is jostling at the counter exactly like this:

"Stop! It continues here! ” Never postpone “I've been here longer than you”, that would only be an invitation to continue fighting.

Red card for Alphamännchen

Peter Räfle describes the “effective defense” very clearly and backs it up with examples from his practice. It provides defense techniques for teachers against Bullying, opposing kinship, against neurotic partners and choleric bosses.

Räfle teaches us not to fight, shows how we can let steam out of tense situations and how we can react in such a way that the attacker doesn't leave any traces behind us. This saves energy and gives life energy. And above all it is one Success promising strategy for red carding alpha males and females.


Top books on the subject

Read text as PDF

Acquire this text as a PDF (only for own use without passing it on according to Terms and conditions): Please send us one after purchase eMail with the desired title supportberufebilder.de, we will then send the PDF to you immediately. You can also purchase text series.

4,99Buy

Advice on success, goal achievement or marketing

Do you have questions about careers, Recruiting, personal development or increasing reach? Our AIAdviser helps you for 5 euros a month – free for book buyers. We offer special ones for other topics IT services

5,00 / per month   Book

Book eCourse on Demand

Up to 30 lessons with 4 learning tasks each + final lesson as a PDF download. Please send us one after purchase eMail with the desired title supportberufebilder.de. Alternatively, we would be happy to put your course together for you or offer you a personal, regular one eMail-Course - all further information!

29,99Buy

Skate eBook as desired

If our store does not offer you your desired topic: We will be happy to put together a book according to your wishes and deliver it in a format of yours Choice. Please sign us after purchase supportberufebilder.de

79,99Buy