Empathy is our ability to get into the thoughts and feelings of a person People to put in. How can empathy help us to become more resilient and therefore more successful and happier?

Company success through leadership

Empathy helps us to change perspective

The importance of this ability, both in the professional and in the private sphere, is explained in the remarkable book “Emotionale Intelligence” has been impressively described and documented by Daniel Goleman. There are two mechanisms that are crucial here.

First, empathy helps us Perspektive switch. There is general agreement that we are living in an increasingly individualizing world Society live, so in which self and self-realization, whatever that may be, are extremely important values.

Just me, me, me

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Advertising slogans such as “Ich und mein Magnum” by Langnese, “Geiz ist geil” by Saturn or “remarkable” by Postbank express this in an impressive and, in my opinion, often terrifying manner.

Are these values ​​that children are bombarded with every day really the values ​​we want to convey to them? But if you now only take the “I” perspective, you may actually have a certain career, because you have learned to use your elbows.

What does the Chinese business partner think?

At some point, however, it could also end for you, namely at the point where you need this empathy. For example, if you have the willingness to think and think about your Chinese business partners in order to finalize the big deal for building a factory in China.

This then becomes intercultural Expertise translated, but above all from a high level of empathy and not from learning social Regulate consists.

Emotions are controlled by empathy

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Second, empathy helps us again, ours emotions to control or even not too strong negative letting emotions arise.

Take the example of two Employees of Deutsche Lufthansa AG, who work at the Lost and Found counter. Forty minutes ago, an A380 from Beijing landed and it was discovered that the luggage of nearly a hundred passengers had not been taken due to an error by Beijing Airport.

Situations that can not be changed

The luggage is currently in Sydney. So both Lufthansa employees have everyone hands full to do. Many passengers take the message in a resilient, relaxed manner, knowing that there is nothing they can do about the situation.

But there are also some passengers who completely get on their nerves verlieren, because they have important business appointments the next day or, to take another example, because the wedding dress for a bride-to-be is in the United States in four days' time.#

Move into the others

Employee A now has to do with the bride. She can be very good in her skin and correspondingly bounce the verbal abuse to which she is exposed.

When the bride grows massively in the tone, the employee A again stresses in a quiet way that she can understand the anger well, but still begs not to be insulted.

I am only a human being?

Employee B, who, in turn, has the bridegroom at your desk, can not understand the verbal abuse that he is making.

Thoughts like “I’m only human”, “It’s not my fault”, “What a terrible job” run through her Head. Eventually she blurts out and screams just like the groom did before. The emotions have become so strong that she can no longer control them.

Despite the stress with clear head act

Empathy therefore helps us not to let such intense feelings arise in this situation, so we do not have to control them either.

It then helps us to see a situation as a challenge rather and to act with a clear mind. It is precisely the ability that very resilient people master very well in difficult situations.

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