Recommendation marketing & reputation management instead of advertising: 7 tips for success with customers

Referral marketing is an important aspect of modern Online-Marketing – from the acquisition of new ones customers to maintain a good reputation. We show what is important.

Modern marketing is more than a one-way street

Nowadays, a company's marketing strategy is more than just a one-way street. It's about identifying the target market and providing them with the information they need to make a purchase decision. Referral marketing is an increasingly popular tool that Companys can increase the conversion rate of their customers. In this post, we'll go over what it means and how it can help create a positive reputation for your company.

The topic of recommendation marketing, also known as reputation management, has many facets. Yet why is it in today Welt is that important? And how can you use it for your business?

Consumers and customers want companies they can trust

The books on the subject (advertising)

One big reason: Today's consumers are turning their backs on brands because they don't trust them. Brands need to focus on that Feedback of their customers and their testimonials. In this way, they can reach their target group better and generate more successful leads for themselves. The recommendations that a person shares with others, on the other hand, have a direct impact on how a person is perceived Brand or a company. Recommendations are essential for a brand to be perceived as trustworthy.

Referral marketing has been around for a while. But with the advent of social media, it has become an effective tool for that growth of your company. Do you remember when social media was first introduced? It seems like just yesterday that the major social media platforms (Facebook, Twitter, LinkedIn) by People of all ages were unhinged. Suddenly everyone went from being a passive consumer to a potential influencer. Everyone is now a digital marketing agency with a powerful platform.

The old era of marketing is over - customers make the difference between success and failure

The old era of marketing is over and the era of the customer is here to stay. The Success of any business depends on how well it succeeds in attracting customers and keeping them satisfied with what it offers. Referral marketing and reputation management are undoubtedly two important pillars in today's world of advertising Communication. Because numerous studies show that most consumers make a purchase based on a product to another person. Knowing how to harness this power is important to be Shop to expand

In today's market, customer reviews can make or break a business decide. For those who have been in the Industry are active, this is perhaps nothing new. But for those new to the scene, it's important to know what you're getting into before diving headlong.

Complaint management and recommendation marketing: every customer has a voice

Discounts for your success (advertising)!

Today we live in an online world where everyone has a voice has – and that applies to both your customers and your competitors. One wrong step can mean loss of revenue and future success. To stay ahead, it's important that you understand how reputation management works and how it can help your business grow.

"Recommend us." This sentence has experienced an unexpected boom in recent years. Because customer recommendations are a company's best calling card - and one that isn't Costs caused. The "advertising message" in the informal Conversation with a business partner, a good friend or a friendly neighbor is credible and particularly effective. It is therefore important to constantly win enthusiastic ambassadors for your own cause and thus for your own products.

7 tips for optimal recommendation marketing

But that shouldn't be left to chance: In referral marketing, the systematic and strategic development of the referral business is required. In order to be really recommended, however, more effort is required than just the succinctly expressed request for recommendation. Below are some tips on how you can use reputation management to differentiate yourself from the competition.

1. Perform well! The first requirement for a recommendation is the positive experience of your existing customer. On average, a satisfied customer tells five to ten other potential customers how satisfied they are and, for example, passes on a contact person in the company as a recommendation.
2. Analyze your environment for recommendations! Think carefully about who has already expressed their satisfaction with your product and systematically develop these contacts. Directly speak to these people for recommendations and clearly state your concern.
3. Actively approach the opinion leaders! Overcome your personal barriers and talk to the pioneers in the market - it's worth it. Because opinion leaders show the way for subsequent customers and consumers. Gain important referrers for yourself and thus reach a wide range of potential customers.
4. Get in direct contact with the recommended person! During the first conversation, for example on the phone, repeat the name of the referrer several times in order to benefit from the trust bonus.
5. Inform the person making the recommendation about the further course! Because customers who have recommended a product once and have received appropriate thanks usually do so again and again.
6. Use the new media! Pay attention to recommendations - or criticism - in forums, blogs and chats on the Internet. Here you will often find feedback on your products and your sales strategy.
7. Become a recommender yourself! Recommend products yourself that you are convinced of. This allows you to change your perspective and empathize with your customers and potential referrers.

Conclusion: Do good and talk about it - the perfect reputation management

As you can see, good reputation management requires more than just a few succinct statements. Real commitment is much more required in order to gain the trust of customers and to maintain it in the long term.

In the end, this only works with two set screws that you as an entrepreneur can turn: Bring good products continuously Performance. And also talk about it, because a correct and klare Communication is an important part of referral marketing.

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