However, many have eMails rather the loveless Character a text message. This not only makes a bad impression, but can also waste time unnecessarily.
- Why many eMails do more harm than good
- The editing of eMails is the biggest waste of time
- A well structured one eMail is better received by the recipient
- Follow-up and attachments can be difficult
- 10 Tips for Writing BusinesseMails
- Top books on the subject
- Read text as PDF
- Book eCourse on Demand
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- Corporate publishing and advice
Why many eMails do more harm than good
hundreds of millions eMails are sent daily in Germany, many of them for business purposes. A typical one eMail is structured like this: Information is often sent from A to B without love, sometimes casually or incompletely. No subject, no predicates, a short MfG, done.
The Problem: Such eMail not only leaves a bad impression, but can also lead to increased inquiries and thus to something else eMail-carry traffic. And the whole thing becomes unnecessarily time-consuming.
The editing of eMails is the biggest waste of time
A recent US study has shown that 45 percent of all employees cannot work even 15 minutes without interruption. Editing of eMails is the biggest distraction. For that reason alone it would be the wrong approach to stay at one for so long in the future eMail to tweak until the “perfect” text is found. Finally one is eMail no dissertation either.
Rather, it is crucial that you have the time useful and uses effectively. Because notice: the more eMails you get, the less time you take to read. It makes sense, therefore, in a eMail to omit everything that only robs the sender and recipient of their time. At the same time, however, everything that is important and as many counter-questions as possible should be answered in advance.
A well structured one eMail is better received by the recipient
An aptly formulated subject, a serious tone, pointed statements that briefly but completely outline a concern - the recipient already knows where he is. This will prevent a eMail goes directly into the wastepaper basket or is closed again due to an almost endless text and read "later".
So much for the ground rules. Unfortunately, there are still a lot of sources of error that need to be avoided. Nobody likes screamers, for example. Who permanent eMails sent with high priority will eventually no longer be taken seriously. Who thinks in his eMail Having to emphasize things with bold or capital letters is considered obtrusive.
Follow-up and attachments can be difficult
The same applies to Peoplewho with another eMail push if they haven't received an answer after a few minutes. If something is really important, it's always better to pick up the phone and call.
You should also carefully consider sending large attachments. Many mail servers have a size limit. Ideally, arrange this with the recipient! Another option is to chunk the shipping. One eMail without an attachment or a blocked mail server, on the other hand, always puts you in a bad mood.
10 Tips for Writing BusinesseMails
The writing of eMails is becoming more and more important. Use the following tips to ensure that your emails are heard.
- Make the subject clear: Formulate your request briefly but precisely in the subject line. In this way you help the recipient to classify your mail according to topic and priority.
- Personal salutation: Say hello to the recipient of your eMail if possible by name ("Mr. Schmitz"). Keep your tone polite and formal.
- Full Signature: Under any business eMail includes a signature with name, address and contact details. In this way, the recipient can identify you and, in urgent cases, contact you immediately by telephone.
- Get to the point: Talk in your eMail Don't beat around the bush, get straight to the point. This increases the chance that the recipient will receive your eMail really read through.
- stay formal: Casual formulations, irony or smileys have in business eMails nothing lost. They appear dubious and can lead to misunderstandings.
- Note spelling and commas: Incorrect spelling and commas not only indicate sloppiness and a lack of respect, but also indicate a lack of education.
- Choose classic fonts: business eMails are not the place to live out your creativity. Use fonts that look serious, such as Times New Roman, Arial or Calibri. Also, do not use exclamation marks, bold or capital letters. Otherwise you will quickly be seen as a screamer.
- Answer quickly: Any business relevant eMail should reply within 24 hours. This shows the sender that you take their concerns seriously.
- Select information: Before you one eMail to several recipients or to the company mailing list, you should consider who actually needs which information.
- Weigh choice of words: What you in a eMail write, can theoretically be tracked down (and used against you) years later. Therefore, avoid responding out of affect and weigh your words.
Top books on the subject
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