Leadership satire: The IT user

Hannes is angry. He's sitting in his Office on the PC and must complete the task Preparation of the next session in a Word document, format it and, if possible, before the start of the Meetings send it to his colleagues in management at eight tomorrow morning. Time is running out.

Something is wrong here

He writes and writes, hastily banging his fingers on the keys. The keyboard has tremendous customer qualities. Others, on the other hand, are missing, such as the reaction rate. Each time you press the button, it takes about two to five seconds for the letter to appear on the screen.

The tendency to delay is increasing. In between, whole sentences flop onto the screen in one wash - together with the errors that can only be seen now. Hannes bangs his right index finger rhythmically and with vehement pressure on "delete backwards" to the correction point. However, this “erase backwards” is a few seconds more homoeopathic than intended.

“All technicians are currently busy”

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With increased nervous tension, Hannes picks up the phone and contacts the company IT-Hotline. “Currently all technicians are occupied. We ask for your patience for the short waiting time.

For an office automation question, press button 1, for SAP, press button 2, for hardware and location questions, press button 3, for printer and scannerProblems button 4″ and so on. Key 8 promises that the personal advisor will call you back about an hour later.

Something he missed

Hannes, still tense and distracted with manual work, explains to the ITAdviser his problem. His smug smile can even be heard on the phone and makes Hannes even more upset. “We announced three days ago that the office system will be released today. It lasts until five o'clock in the afternoon. During this time, the PC systems cannot be used to their full extent. But tomorrow everything will work again.”

Hannes is not very enthusiastic: "I am hearing about this for the first time". The IT Head for Specialist Support Dispatch Manager says bluntly: “Stand im eMail from Tuesday." In the Backgroundthat IT always has the upper hand and that IT consultants are the real managers, Hannes gives up. Nevertheless, he secretly searches for the appropriate one eMail-Message. Easily ashamed, he finds her: unread, arrived on Tuesday at 09.01 clock. He is beaten and logs off on customer visit. Nothing works without IT in the office anyway.

“The system is currently not available”

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He comes a little after five clear back in a better mood. Now the IT should work. He says. He starts the PC. "The System is not available at the moment” is the succinct message. In addition, a little smaller in the same window: “Please contact your system manager”.

Hannes doesn't need to be told twice. With fresh Energy and in just the same anger he picks up the phone. “Welcome to IT service. Thank you for calling. The support hotline is there for you from 08.00 a.m. to 17.00 p.m. For calls outside of these hours leave a message or send us an eMail-Message". "Exactly! A eMail- Send a message when the system is out of order. ” Hannes only speaks to himself when his nerves are bare. Like right now.

Something is to be done now

As a manager, Hannes is used to making decisions and acting. He picks up his smartphone Hand and check software user blogs Solutionshow to set up a company-internal office system from scratch. “They will get to know me” escapes him in a whisper, but not without irony.

“Aha, there it is” Hannes finds what he is looking for, cracks the protection systems via a link and uninstalls the office package. He triumphantly states "Micro scrap is gone - even the man is - especially outside of office hours". He pulls down the latest Linux version and slams Apache OpenOffice on it. Now he can write his document without delay. It seems to work fine - only the printer spits everything out in Japanese characters.

Business is business

Hannes' nerve costume hangs on a thin thread. Still looking for solutions, he lives up to his reputation as a "stubborn man of action". He writes the preparatory task by hand on a A4 page, scans it in at 600 dpi, saves the document as a compressed jpg file and prints it out.

"It looks perfect," he praises himself, copies the message and puts it in the physical mailbox of his management colleagues. It suppresses the thought of how unpleasant that is Conversation will be comfortable with the IT Head for Specialist Support Dispatch Manager if he contacts him tomorrow. Well, business-is-business - if you don't act, you lose.

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