A company in which the individual employee is not immediately sanctioned if he makes a mistake promotes input and Implementation new ideas.

Fehlerkultur008

Error culture as an “open access” concept

Error culture as "Open Access" -Concept enables everyone to participate in the resulting knowledge. Overload is prevented:

The constant change that is required of all companies leads to constantly new processes, new procedures, new technologies and changing regulations light to an often permanent overload of the individual.

Breathing breaks for the brain

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This overloading of human beings and often also machines leads, as a matter of experience, to false performances, to demotivation, even to illness and total failure.

A suitable fault culture recognizes these dangers in a timely manner and ensures adequate buffers and dips through a kind of early warning system.

She also poses for surethat sufficient training measures are taken to ensure that employees are equipped with the necessary know-how for the change.

Employees dare to go new ways

At all levels, people dare to make bold decisions, new ones ways to go and realize visions.

They act from the safe Background out that also and especially setbacks affect the progress and future security of the Company serve.

Future visions

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Only those who dare to break new ground and are willing to take a detour will give their company the Future to back up.

The major changes that companies are facing today require courageous and visionary ones Peoplethat without Anxiety act within the framework of a positive error culture.

Fault culture creates trust

Anyone who acts suspiciously will always and everywhere secure themselves several times and each one Risks avoid. Anyone who then, should something go wrong – and it does it again and again – immediately looks for someone to blame increases this distrust.

This creates a climate of mutual suspicion from which everyone involved suffers. Who, however, open and constructive deal with the mistakes, no matter who they happened to, create and strengthen each other Trust among employees and also between the hierarchical levels.

Real proximity to the customer

Trust is the best basis for a efficient and satisfactory for all Teamwork, A positive However, a culture of error also creates trust to the outside world. customers and the public perceive very precisely how a company reacts to mistakes.

Often, the correct reaction to a complaint from the outside strengthens the confidence more than if an error had never occurred. Only in the event of damage does the true customer proximity prove itself.

All are involved

In a positive culture of error, everyone involved in the performance process is involved. Everyone introduces his observations, unimportant is who first discovers an error.

The realization that everyone is important in the chain of service provision, so everyone has the opportunity to help avoid errors Esteem and team understanding.

Fault culture is a characteristic of the entire company

Employees today aren't just using pretty words satisfied. They register exactly whether the fine words are followed by deeds. Sentences like "We focus on people" can be found in almost every corporate philosophy.

But what is really behind this phrase? How are people actually treated in the company? Nowhere else can the implementation of this principle be checked as well as when dealing with critical situations, with mistakes and mistakes weaknesses.

Preach water, drink wine?

Those who preach tolerance and openness to mistakes, but who immediately initiate “public criminal proceedings” with the slightest inattentiveness of the employee, will hardly create a climate of openness and positive handling of mistakes.

However, those who cultivate an active and positive error culture live this sentence and will also convince their employees. That in turn becomes Motivation and thus contribute to increased performance.

How the company deals with mistakes shapes the overall corporate climate, and above all, it is the management's responsibility.

Tools that help

Once a company has decided to introduce an error management or a deliberate error culture, it is necessary to define the appropriate instruments.

From our point of view the following tools are helpful for error management in general as well as in particular for a good error culture:

Definition of errors and tolerance ranges

For all employees it must be clarified what is meant by an error. For this purpose it is necessary to set standards for all relevant processes and to describe tolerance ranges (see Fig. 2).

When does an error occur? Only if everyone involved clear is what is meant by a bug, making the collection and analysis of the bug Sinn, The criteria for this should be as comprehensible and measurable as possible.

Clarify the legal framework

This requirement is a challenge in the so-called “soft areas” such as customer service.

If an error has occurred, this often leads to legal consequences. Therefore, it is essential for all parties to know these consequences or to know where information is to be provided when necessary. Misconceptions and misinterpretations of the legal situation are thus to be protected.


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