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By Anne M. Schuller (More) • Last updated on October 27.09.2023, XNUMX • First published on 24.02.2016/XNUMX/XNUMX • So far 7147 readers, 1322 social media shares Likes & Reviews (5 / 5) • Read & write comments
Sascha Lobo called it platform capitalism, Karl-Heinz Land digital darwinism and Angela Merkel Industry 4.0. Regardless of which business concepts the Future one speaks: The upheaval of whole Industries is in full swing. But who is on the way to the thoroughly digitized new Welt wants to do, must first ensure the right framework conditions.
First of all: The digitization that everyone is talking about poses a great danger: that wherever technocrats are in charge and data govern, humanity is left behind. "A naive technology glorification without a human orientation and without social responsibility is misleading," warns management thinker Winfried Felser.
Digital many things are already feasible today, but feasibility must never be above humanity. In addition, the digital orientation also requires innovations in the way we manage and lead. HR 4.0 and New Work are the key words. Disruptive leadership models are needed for this. But for these to take effect at all, the internal infrastructure must first change.
The core question, which the carpet must now set aside, is as follows: "How to organize we Our Companys in the digital age Transformation? " This first requires a transformation into a more agile state. That means everything that makes an organization slow has to go. And everything she fast makes, must come. In order to be able to do that, it has to be vehemently rebuilt. Management as we know it is coming to an end.
Exponential developments can not develop in linear organizational models. Rigid processes are unlikely if fluid agility is urgently needed. And central control does not work in complex systems. Self-organizing structures are much better suited to that.
Almost everywhere, Alpharearchy is still regulated and governed. And while the world is changing irreversibly, you indulge in the company with common procedures and spent rituals from the deep last century precious time: makes banter, Top-down formations, silodenke, planning games and budgeting examinations prevent any necessary progress.
The companies are trapped in their own systems. And they will not fail in the market, but in their structures.
Because classic management formations spend most of their time organizing themselves instead of taking care of themselves Shop and the customers take care of. Process obsession, goal fetishism and cramped sets of rules are a huge one Money-, time and motivation destruction machinery that soon no one will be able to afford anymore.
Everything screams change, but the inertia tendencies in the management floors are colossal. Status, power and Control It's also damn hard to give up.
It equals a loss of identity. Possession of property is therefore a huge issue. Through an inflated measurement and control bureaucracy, many managers even ensure their very existence.
"Men want to repeat battles in which they were victorious," warns the literatureprofessorin Gertrud Höhler. “And the longer the success story, the more autistic one becomes,” adds Reinhard K. Sprenger.
"Innovation is the hardest decision for a CEO because it disrupts the company's operations," warns Maurice Levy, Executive the Publicis group. Nicht being innovative is better in most organizations Choice. But those who dare nothing in these new times are guaranteed to fail. Because the rules of the game will never be the same again.
Can traditional organizations even be reformed? In any case, a little whitewash is not enough. And the leap from a classic pyramid organization to a network company has to happen in a hurry. Even before technological innovations, management innovations are needed first of all. This must be wanted from "above" on three levels:
This lays the foundation that makes a company fit for the future. Digitization in all areas of the company is then the next step. In the end, however, it is not an obsession with technology, but an obsession for customers and their concerns that is common Objective.
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Anne M. Schüller is a management thinker, keynote speaker, business coach and multi-award-winning bestselling author. She has been repeatedly named Top Voice by the business network LinkedIn. The business administration graduate is considered a leading expert in touchpoint management and customer-focused corporate management. She is one of the most sought-after speakers in German-speaking countries. For more than 20 years she held management positions in sales and marketing at various international service companies and received several awards. In 2015 she was inducted into the Hall of Fame of the German Speakers Association (GSA) for her life's work. Touchpoint management, customer loyalty and referral marketing. She also conducts power workshops on these topics. Your Touchpoint Institute trains certified Touchpoint Managers. Her clientele includes the elite of the German, Austrian and Swiss economy and Managementbuch.de is one of the most important management thinkers. Her bestseller “Touch.Point.Victory.” is Trainer Book of the Year 2016. Her bestseller “The Touchpoint Company” was named Management Book of the Year 2014. Her bestseller “Touchpoints” is SME Book of the Year 2012. When it comes to the subject of customers, she is one of the most cited experts. More information at www.anneschueller.de and www.touchpoint-management.de All texts by Anne M. Schüller.
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