Conflict management in companies: 10 tips for communication behavior of men & women

A harmonious professional world in which everyone respects each other and works together as colleagues - a beautiful ideal that unfortunately has little in common with reality. Therefore, conflicts are inevitable. But men and Women communicate differently.

Communication behavior: women are different - men too

Men, it is said, usually do well in the job, arguing with others arguably. They are therefore considered conflicting. They allegedly concentrate primarily on the material level and carry out conflicts at this level, without this leading to major disturbances in personal relationships with one another.

This is usually easier for them because their relationship with one another is usually more distant than that between women. I say “usually” because I have already experienced it differently and therefore think that one should not overemphasize these gender stereotypes. Because many behaviors are simply just educated.

Conflict talks: Relationships improve the working atmosphere

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Women, on the other hand, are often, but not always, “polarized” the other way around: Im privacy they are the great masters of relationships. Problems are often discussed in arguments lasting hours and days. One could also say: In conflict talks, many women are masters.

For women, the emotional relationship has to those close to them People like partners, Family or friends a high Significance. They often transfer this attitude to the job. That has positive Pages for the working atmosphere, which is one of the reasons why many companies have now noticed that mixed teams lead to more Success .

Conflict management and culture: The relationship level makes life difficult for us

In conflicts, however, the problematic side of this attitude often shows, because the relationship level makes life difficult for us. "For women, conflicts are often inextricably linked to the emotional quality of the relationship," explains the journalist. Training and best of HR - Berufebilder.de® author Isabel Nitzsche.

"Therefore feel Women often attack each other personally during arguments, sometimes even existentially threatened.” The result: “Many women are much more shy than men about their Opinions to stand and resolve conflicts,” says Nitzsche.

Conflict resolution strategies: At the factual level, it is easier

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When conflicts are mainly on the factual level, they are easier to deal with. Then everyone involved can light Solution Or at least find a compromise. But Communication often has not only a content level, but also a relationship level. Therefore it is sometimes not even possible to have one Konflikt to solve purely factually.

“It helps to become aware of your own thoughts, expectations and feelings in order to be able to conduct a conflict discussion in a reasonably calm and relaxed manner and not with acute anger. In this way it can be possible to break through previous role models, ”advises conflict expert Isabel Nitzsche.

Better argue: 10 conflict resolution tips

In order to settle a conflict, it is important to assess the situation correctly and to respond adequately. 10 tips on how to do it:

1. Conflict with the boss: Women are often defined by their content and achievements, and men are often very much concerned about their position in the hierarchy. Therefore, you should never criticize the boss publicly and always be careful, not just to put it.
2. Stress with employees: Conversely, as a boss, one should understand the group dynamics of his employees: women in particular tend to be addicted to harmony, but on the other hand to expect too much from colleagues and employees.
3. If the customer disagrees: For self-employed people, the customer takes over the role of the boss: one of the main traps lies in the fear of losing the customer, to show too much need for harmony. Refer position to the customer!
4. First aid with Zickenalarm: Women often have problems admitting that there is a competitive relationship between them, which is why many conflicts are concealed, for example, with snappy remarks. An open conversation can help!
5. Women and men: Men are more concerned with hierarchies and power, women are mostly foreign. Anyone who wants to make a career, however, has to know the rules of the male game and think carefully about when he wants to break them.
6. Open conflicts: They can be loud, ugly and emotional - but everyone involved knows that this is a conflict. This is a great advantage of this type of conflict because it can be addressed openly.
7. Hidden conflicts: Often it is not clear to the participants that this is a conflict, there is only a diffuse tension. If, for example, colleagues are no longer open-minded with one, do not hesitate and search for a conversation to see if there is a conflict.
8. Suspended conflicts: Here comes the conflict in another place to the outbreak and is incomprehensible to the parties. Here it is necessary to ask what the problem is.
9. Judgment or path conflict: Everyone agrees on the goal, but not on the way to get there? Analyze the reasons for the conflict: different experiences, unclear communication or striving for power. Be aware that everyone in the team wants to solve the conflict and do it together.
10. Distribution conflict: He is usually the easiest to recognize: There is not enough cake for too many people, but everyone wants something. Solution: Find a compromise that everyone can live with.

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