The 5 Best Books for Communication at Work; Make conversations better, resolve conflicts {reading tip}

Communication is extremely important in everyday working life - for example, to solve conflicts, to react quickly or to prevent them from arising in the first place through clever conversations. 5 books at a glance.

To deal with conflicts and solve them

Best of HR – Berufebilder.de® - Author Dr. Regina Mahlmann with her book “Managing Conflicts with Confidence” offers a very good toolbox for conflict management. Very useful for anyone who is professionally involved in solving conflicts. Conflicts and how to overcome them are truly not really new topics in the literature.

But you can still gain new approaches - namely a constructive and appreciative one. This happens, for example, in the book “Managing Conflicts with Confidence” by Regina Mahlmann: The author who also on Best of HR – Berufebilder.de® writes, selects an approach that is worth revisiting the topic.

Systematically built

The author systematically approaches her theme. The first chapter deals with the concept of conflict itself and the dynamics of the processes behind conflicts. She always works with comprehensible case studies.

The second chapter provides an overview of current approaches to conflict resolution, as used in counseling and Coaching dominate, for example behavioral and systemic approaches.

Into practice

From Chapter 3 onwards, it is all about the practice of conflict resolution. The focus is on three areas (person, dyad and group): types of conflict, possible escalations and the potential instruments for coping are described.

It is helpful in this context to present exemplary conversations or statements that have arisen from everyday situations. Quite practical, there are also hints about difficult conversation situations, for example when the opposite sinks into deep silence. Dr. Regina Mahlmann succeeds in presenting the reader with the skills that are necessary to deal with conflicts constructive to deal with The easy-to-implement tips make the book a comprehensive guide to conflict resolution.

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How to prevent and manage conflicts

One of the most popular sayings of the fictional department head Bernd Stromberg from the TV series, which is not his, but the sentence also contains an undeniable fact. There where People come together, conflicts can arise.

If two Employees do not harmonize with each other at all, then this reduces productivity. And with that, managerial intervention becomes necessary. Of course, it would be even better if the Konflikt would not even arise. Like it Executives manage to avoid conflicts, Timo Müller wants to show in his book.

Conflicts are not always vociferous

At the beginning of his book, Müller, who has many years of experience as a conflict coach and conflict moderator, sensitizes himself to the topic. A conflict does not always have to be loud and public at the same time Streit to express. If an employee regularly delivers a work result that does not meet the expectations of the manager, there is a conflict between the two.

Conflicts can also exist without being so immediately aware of it. For example, Müller describes an example in which an employee in the canteen complains to other colleagues that the "Executive“I still haven't managed to set the date for the Christmas party, even though it was the end of August.

Techniques and strategies against conflicts

Müller appeals to take such situations seriously and not to underestimate conflicts. Because they can spread like a virus in the company. They are bad for employee health and increase absenteeism.

The guide is written in a very fluid and easy to read manner. Müller's examples are clearly taken from life in companies. He doesn't force the reader into a passive role. The text is of many smaller ones Tasks and interspersed with questions that invite you to explore your own Behavior to be observed and viewed critically. The author succeeds particularly on the subject of communication I aufmerksam close. Like an executive Criticism Practicing or talking to your co-workers can be a powerful source of conflict.

"Must haves" of conflict avoidance

Müller conveys "must haves" for successfully avoiding conflicts and their de-escalation and explains how communicative pitfalls can be avoided. While many aspects of the book revolve around dealing with "difficult" employees or deal with why employees perform less than they could; nevertheless, the book is also very readable and instructive for project managers, Adviser or particularly committed employees.

A well-written guidebook that explains to the reader how conflicts can be resolved and avoided. The many practical tips and recommendations for action will prove themselves outside the office. A highly recommended book.

End with BlaBlaBla

There is an employee appraisal and the colleague does not suspect anything good. As a project manager, he has not been able to do the last few weeks steps do as he intended. And he doesn't like his new boss at all. The manager wants to prove himself fresh in the company, he senses that.

How does the employee interview go? With a certain mood and anger mixed in Anxiety before his own failure, the project manager goes into it Conversation. In anticipation of the worst, he only hears what he wants to hear. But a conversation does not only consist of the pure exchange of information.

To absorb the emotional nuances of the other

"Objective is to absorb the emotional nuances of the other person and to hear the sounds of his inner world", says Heinz Ryborz, "You enter into the emotional world of the person you are talking to Resonancethat you feel things that the other person isn't so aware of and doesn't want to be heard."

If our project manager behaved emphatically, he might notice that his counterpart is very insecure. He is also tired and unfocused. The new job comes with a lot of “pressure from above”, and he has just become a father for the first time. And this employee always looks so grim. So Eyes to and through.

Empathy: To perceive the people behind the colleague

That's pretty much how we go through each day. Due to time pressure and a lack of empathy, communication in companies is limited to the essentials, we verlieren the feeling for that Read between the lines, "The Information Age overstimulation causes people to look for patterns of thoughtlessness and carelessness following simplified scripts," Ryborz says, "as a result, these scripts are dehumanizing and destroying our empathy abilities, as well as our intellectual abilities how machines work. "

In his new guidebook "No more Bla Bla Bla!" rhetoric-Expert, with what profound Background we develop a feeling for our counterpart and the body language can read the other. With empathy and sending positive messages ourselves, we engage in conversations more openly and sensitively. In addition to tips for negotiating, resolving conflict situations and communication in everyday working life, the rhetoricTraining some examples from which the reader can learn how to communicate. An actively designed book that uses best practice examples to show how communication can open or close doors. A valuable guide for anyone who wants to hone their rhetoric.

How conversation becomes a conversation

There is no lack of communication today. The modern Working world is dominated by meetings, presentations and video conferences. And the employees are in constant contact via Messenger and e-mail. There is no doubt that there is a lot of talk. But also talked to each other? Genuine interest in the other person and their views has become rare.

"I can't stand the constant chatter anymore," the authors have a protagonist exclaim in the foreword of their book. How conversations become encounters again; how the culture of conversation in (Company-) Everyday life can be improved, that's what Sylvia Löhken and Tom Peters want to show.

Which prevents us from having good conversations

What's stopping us, despite the many new ways to get into conversation with each other? This question is at the beginning of this invitation in the form of a book for discussion.

There are, on the one hand, reasons that may be due to the situation: time pressure and constant distractions. But there are also fears of the vulnerability to open to others, even to talk about feelings. Or rather be careful when it comes to complex issues. To clear these obstacles out of the way, the author duo has written itself on the flags.

Guide and source of inspiration

The cleverly written book is divided into three parts. The first three chapters show how frames and topics can be designed and developed for real conversation. In this part even the gossip comes to its right. Although he has a bad reputation, he plays a very important role in a social fabric.

The second part, on the other hand, is devoted to the question of what goes on inside us when we talk to others. How can fears, insecurity and distance be overcome in order to have a “real” conversation? Building a relationship with the other person, which then becomes an encounter? With Checklists and small exercises, the reader learns a lot about himself. And of course about holding conversations.

The third part serves as inspiration, because encounters are also reflected in conversations. It would be good for the publisher and the authors if this book found many readers. Because it emphasizes the meaning of the spoken word. And in the age of superficial self-expression in digital networks seems more important than ever.

Recklessness: React confidently in every situation

Everyone has also experienced this before: The colleague who us with a saying in Meeting renders speechless. The panel discussion in which our competitor throws bad arguments at us.

Or surprising questions in the Job Interviewthat upset us. The good news: quick-wittedness can be learned.

Counter opponents

Im Business there are always moments when there is a conversation partner who is different Opinions represent. It is tricky when there is an exchange of blows at a public event or at a board meeting. Do you notice that your counterpart doesn't really have a clue and still wants to discuss it against the wall? If it's not the superior, it is possible to expose the "incompetence mercilessly", says communication coach Matthias Nöllke - himself Debt.

But what if the other person just wants to do evil and harm you? "Anyone who pursues a motive behind it, you will never convince in the matter," said Nöllke. In a meeting, she confronts a colleague with the following statement: "Your suggestions are completely unrealistic, you can do something sensible." That sits - and makes many people fall silent.

Diplomatic counter and prove backbone

In his guide "Schlagfertigkeit" Nöllke introduces various techniques with which one can lay down such a quick-wittedness in a moment. If you want to react confidently, ask, for example. "What do you think so unrealistic about my proposal?". With this, the black cat is returned to his colleague, who now has to "become clearer and justify his sentence", says Nöllke.

The coach also explains what techniques are suitable for colleagues, friends or the board - because one's own superiors should be met with a diplomatic variant of repartee, while in private one can even risk a cheeky spell.

100 tips and repartee techniques

A total of 100 tips can be found in the guide, which provides quick-wittedness techniques for various situations in life. The unfriendly saleswoman, the snappy superior or other people who surprise us with insulting or simply untrue sentences and claims. The techniques presented include instant sentences, which we prepare for frequently occurring situations, as well as the acupunctureTechnology and tips for body language and voice intonation. For business rhetoric, there are diplomatic techniques and tips for public speaking and discussion.

The guide “Repartee” is already one of the standard works for quick-witted rhetoric in Job, leisure and school. The many practical application examples make techniques clear, and the tips can be practiced in exercises.

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