Some time ago I reported about my personal annoyance with Amazon: Thanks to various reader comments, it turned out: The most well-known one Online-Shop apparently reacts completely haphazardly to customer complaints, not only in my case. On the other hand, those affected now want to fight back to organize and take class action lawsuits.

{Replica} Anti-Amazon Inititative Best of HR – Berufebilder.de® founded: Amazon victims are active

Do you have to live with the risk?

Recently I had a little trouble with Amazon.de. Because to me is as Private seller: at the Amazon.de-Marketplace happens what you secretly always have to fear when you think about the Internet sold: I lost a shipment.

Now I thought quite simply and perhaps a little naively: The buyer wants it cheap, then he has to live with the shipping risk of uninsured book delivery. This is not the case with Amazon.de: Here, the buyer can request and request via A-z-Guarantee the Costs get a refund from Amazon.

Unfortunately, Amazon.de then takes the next step Seller subject to recourse. And since Amazon.de simply settles this with the seller's account, you as a seller are left with the costs.

How does that work with the A-Z-Warranty?

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Like that with the A-z-Warranty in detail, how the buyer applies for it, but above all what exactly happened to me and what my legal objections are - you can read all of this in this article.

Update: Since the originalArticle is no longer available in its original location, I have it on Best of HR - Berufebilder.de® published again separately. You can find it as an article series (linked at the top of the article).

What can injured parties do?

Meanwhile, our readers want legal in a class action lawsuit steps initiate against Amazon. Unfortunately we are not in the USA and so far nothing has been achieved. However, we welcome other creative suggestions.

Until then, it remains to be seen what will happen. And the good advice: Do not send any expensive items uninsured, preferably nothing expensive via Amazon.de merchandise. So, even if it sounds tempting: iPhones, iPads, laptops, etc. better not through the Amazon marketplace merchandise.

Account locked, money simply withheld

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Numerous readers who see themselves as Amazon victims for very different reasons have reported to my report published in 2008: Reader Marc reports that his customer account has been blocked. Carl Heinz explains that despite the cancellation, Amazon Money would like to keep for the ordered goods.

Jörg W. and Henrik write that Amazon wants to withhold a processing fee because of allegedly incorrect account data. And Marcel Jödicke had the same Problem like me that he was simply withheld the money for a shipment that did not arrive at Amazon. Or, as a summary comment shows:

“Amazon.de blocks users without giving reasons, just because they are family members of People are opposed to the arbitrary methods of Company fight back, Amazon simply withholds several thousand euros in customer funds without giving reasons, just because that Companys obviously want to work with it interest-free. "

Collective action against Amazon

On the other hand, legal action is now to be taken by collective action. More detailed information can be found in this comment. One of our readers has organized this and is under Ama-zon-de-opfer@web.de reachable.

The first have already agreed to participate. If you would like to participate, you can also contact the indicated addresses or post a comment here. Since meanwhile my originally published at akademie.de published experience report is no longer online, I will publish this here again in the coming days as a small series.


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