Economic success always requires two: People plus Business. And in that order. Business only works then successfully, if convinced People behind one Idea stand. If they oppose it, there is a high probability that they will not succeed. The same applies to change processes. The linchpin here is the interface between people and business.

change processes
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Change is everywhere

In business it is no different than in the general environment: The change is ubiquitous. Everything is constantly changing.

One imperceptibly, the other fast. And yet we find it difficult to make changes. Why? Because people are looking for stability and reliability. And because it's comfortable. The result: Changes meet with aversion, at least with skepticism – and only extremely rarely with joy.

Best performance conditional recognition

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Notwithstanding this fact, business performance is always expected to be high. Changes are not to invite to rest, but to make improvements.

That is why the people confronted with it have to be comfortable even in phases of pronounced change feel. Is their environment fuller recognition, Objective and support, they can do their best.

Sustainability

The focus is on the human-to-business interface. The best processes and products work best with satisfied, motivated and dedicated people - the best.

The sustainability of such investments prove Companyswho put passion and enthusiasm into these people. An 'ambience full of energy' spurs you on to more Performance at. Here's an example:

"A fool with a tool is still a fool"

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A good heating engineer can not be recognized by the water pump pliers. This is almost the same for everyone. The good heating engineer can be recognized by how he puts himself into the problem of the broken burner or boiler.

How much Background, skills or experience he brings with him, what skill he brings to the customers using a skillful question to elicit when that Problem first occurred and how it manifests itself.

Is broken really better?

For the heating company, a short, two-minute diagnosis is 'broken' is much more productive. The associated offer for a new boiler or burner is normally ordered in the order.

Because when the oven is off, things get uncomfortable. The Customer won't wait long. Whether this procedure as sustained turns out or it the satisfaction of the customer increases, must be strongly doubted.

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Similarly, change projects in companies are accompanied from outside. The diagnosis “broken” requires little empathy. However, if the advice starts at the human-business interface, it is essential to listen carefully when companies report on their challenges.

The most exact understanding of circumstances, problems and constraints is an essential guarantee for a successful Implementation a change project. Through the accompaniment at all levels, undesirable developments, resistors or opportunities can be identified more quickly and embedded in the process.

Individuality instead of standard

A good Adviser is characterized by the fact that he meets the individuality of the cases and their challenges with tailor-made solutions. Every customer has to be picked up in his specific situation in order to create one together with people Solution found for business.


Top books on the subject

9783965964204

 9783965964785

 9783965965287

 9783965965522

 9783965963566

 9783965965485

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